View order status

TELUS Business Mobility Orders

Note: For TELUS Business Mobility customers, this feature will work from within My TELUS if you only have one mobility account attached to your profile. If you have more than one mobility account, you can use Business Service Requests, TELUS Assist, or the TELUS website as described in the following sections.

1. Log in to My TELUS

2. From your Overview, select View mobility orders in the Mobility Orders section

   

3. This will lead you to the Mobility Orders dashboard where you can view the details and status of all your orders. You can filter them by order number or status, as well as search by order number directly from the search field

   

4. To view more details, select the Order ID

   Note: This will direct you to a new page, so ensure your popup blockers and firewalls will not restrict this for best results

5. Here you can view the order status, next steps and any order details you may need

   

Other TELUS Business orders

1. Log in to My TELUS

2. From your Overview, select View orders in the Business Orders section

   

3. This will lead you to the Business Orders dashboard where you can view the details and status of all your orders. You can filter them by order number or status, as well as search by order number directly from the search field

   

4. To view more details, select the desired order

   Note: This will direct you to a new page, so ensure your popup blockers and firewalls will not restrict this for best results

5. Here you can view the order status, next steps and any order details you may need

   

TELUS Business Mobility Orders

Note: For TELUS Business Mobility customers, this feature will work from within My TELUS if you only have one mobility account attached to your profile. If you have more than one mobility account, you can use Business Service Requests, TELUS Assist, or the TELUS website as described in the following sections.

1. Log in to the My TELUS app

2. Select Plans & Devices

3. Select the Device tab

4. Select View orders from the Ordered a new device? section

5. This will lead you to the Mobility Orders dashboard, where you can view the details and status of all your orders. You can filter them by order number or status, as well as search by order number directly from the search field

   

6. To view more details, select the Order ID

   Note: This will direct you to a new page, so ensure your popup blockers and firewalls will not restrict this for best results

7. Here you can view the order status, next steps and any order details you may need

   

Note: Other TELUS Business orders cannot be tracked with the My TELUS App at this time.

For TELUS Business Mobility orders, please visit www.telus.com/orderstatus.

Note: Other TELUS Business orders cannot be tracked here at this time.

1. Locate the TELUS Assist Icon on the page or head over to www.telus.com/assist

   

2. Select Yes when asked Are you currently a TELUS business customer?

3. Select Changing features, billing or other account inquiries

4. Select the appropriate TELUS Business service

5. Enter your Name, Contact Number and Email

6. Let the Virtual Assistant know you wish to Track/View your order status

Note: If you are unable to view the dashboard due to having more than one mobility account, or if you are trying to track the status of a non-mobility product, you can use this method to track/view your order.

1. Log in to My TELUS

2. From your Overview page, scroll to the Support Requests tile

3. Select Go to Support Requests

   

4. Select View all topics

   

5. Select the Order Status form

   

6. Complete the form with the necessary information and select Submit

7. You will receive a confirmation number to allow you to track the progress of your request and view it from your Service Request dashboard