View order status
Learn how to easily track your TELUS Mobility and other Business orders.
TELUS Business Mobility Orders
Note: For TELUS Business Mobility customers, this feature will work from within My TELUS if you only have one mobility account attached to your profile. If you have more than one mobility account, you can use Business Service Requests, TELUS Assist, or the TELUS website as described in the following sections.
Log in to My TELUS
From your Overview, select View mobility orders in the Mobility Orders section
This will lead you to the Mobility Orders dashboard where you can view the details and status of all your orders. You can filter them by order number or status, as well as search by order number directly from the search field
To view more details, select the Order ID
Note: This will direct you to a new page, so ensure your popup blockers and firewalls will not restrict this for best results
Here you can view the order status, next steps and any order details you may need
Other TELUS Business orders
Log in to My TELUS
From your Overview, select View orders in the Business Orders section
This will lead you to the Business Orders dashboard where you can view the details and status of all your orders. You can filter them by order number or status, as well as search by order number directly from the search field
To view more details, select the desired order
Note: This will direct you to a new page, so ensure your popup blockers and firewalls will not restrict this for best results
Here you can view the order status, next steps and any order details you may need
TELUS Business Mobility Orders
Note: For TELUS Business Mobility customers, this feature will work from within My TELUS if you only have one mobility account attached to your profile. If you have more than one mobility account, you can use Business Service Requests, TELUS Assist, or the TELUS website as described in the following sections.
Log in to the My TELUS app
Select Plans & Devices
Select the Device tab
Select View orders from the Ordered a new device? section
This will lead you to the Mobility Orders dashboard, where you can view the details and status of all your orders. You can filter them by order number or status, as well as search by order number directly from the search field
To view more details, select the Order ID
Note: This will direct you to a new page, so ensure your popup blockers and firewalls will not restrict this for best results
Here you can view the order status, next steps and any order details you may need
Note: Other TELUS Business orders cannot be tracked with the My TELUS App at this time.
For TELUS Business Mobility orders, please visit www.telus.com/orderstatus.
Note: Other TELUS Business orders cannot be tracked here at this time.
Locate the TELUS Assist Icon on the page or head over to www.telus.com/assist
Select Yes when asked Are you currently a TELUS business customer?
Select Changing features, billing or other account inquiries
Select the appropriate TELUS Business service
Enter your Name, Contact Number and Email
Let the Virtual Assistant know you wish to Track/View your order status
Note: If you are unable to view the dashboard due to having more than one mobility account, or if you are trying to track the status of a non-mobility product, you can use this method to track/view your order.
Log in to My TELUS
From your Overview page, scroll to the Support Requests tile
Select Go to Support Requests
Select View all topics
Select the Order Status form
Complete the form with the necessary information and select Submit
You will receive a confirmation number to allow you to track the progress of your request and view it from your Service Request dashboard