Sign up for pre-authorized payments / Update payment info in your My Telus App

Did you know you can sign-up for or update pre-authorized payments on My TELUS app? Choose if you want to use your banking account , Visa (Credit and Debit), MasterCard, or an American Express credit card.

Follow the steps below within your My TELUS app :


  1. Log in to the My TELUS app on the device using the username and password required for telus.com/mytelus
  2. Select Billing using the menu found across the bottom of the page
  3. Select Set up pre-authorized payments or Update Payment Info
  4. Select Bank Account OR Credit Card
  5. Enter the following information:
  • For a Bank Account:
    • Transit Number
    • Institution Number
    • Account Number

      Note: Select Need Help to see the location of these details on a cheque.
  • For a Credit card:
    • Cardholder name
    • Card number
    • Expiry date
    • Three-digit Card Security Code (CSC)
  1. Review and check the box to accept the terms
  2. Select Next

A confirmation screen will appear advising it may take a bill cycle to take effect. If there is a balance owing you will be prompted to pay the bill.

Note: To add or update via My TELUS online portal, see How to add your pre-authorized payment information


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