Sign up for pre-authorized payments in your My TELUS App

Did you know you can sign-up for or update pre-authorized payments on My TELUS app? Choose if you want to use your banking account , Visa (Credit and Debit), MasterCard, or an American Express credit card.

Follow the steps below within your My TELUS app :

  1. Log in to the My TELUS app on the device using the username and password required for
  2. Select Billing using the menu found across the bottom of the page
  3. Select Set up pre-authorized payments or Update Payment Info
  4. Select Bank Account OR Credit Card
  5. Enter the following information:
  • For a Bank Account:
    • Transit Number
    • Institution Number
    • Account Number

      Note: Select Need Help to see the location of these details on a cheque.
  • For a Credit card:
    • Cardholder name
    • Card number
    • Expiry date
    • Three-digit Card Security Code (CSC)
  1. Review and check the box to accept the terms
  2. Select Next

A confirmation screen will appear advising it may take a bill cycle to take effect. If there is a balance owing you will be prompted to pay the bill.

Note: To add or update via My TELUS online portal, see How to add your pre-authorized payment information

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