You're currently in Business Support. For help with a consumer service, visit our

Troubleshooting for TELUS Business customers: Z-Wave device

Troubleshoot connection issues between a Z-Wave device and your SmartHub

Tips for avoiding the short range of devices

Because of the low power used by z-wave devices they may experience connection issues based on their proximity.

    Z-Wave signal strength through different materials

    Other connection issues and tips

    There are a few reasons a Z-Wave device might have difficulty connecting to a network. The list below has common causes to look for.

      Did this article solve your problem?

      Yes
      No

      Related articles

      This Privacy Statement describes how TELUS collects, uses, and discloses your personal information when you use the TELUS Business Connect Mobile App.

      Learn about accessibility at TELUS