Troubleshoot an offline sensor
Find out why your sensor is displaying an offline status.
If your sensor is showing an offline status, this means your sensor may have trouble communicating with the Control Panel:
Possible cause | Description | How to resolve |
|---|---|---|
Impedance | An object may be blocking the frequency from your Control Panel to your sensor (i.e. you moved your sensor or rearranged the furniture in your business). Example types of impedances include:
| Remove the object blocking the frequency. If the issue persists, try installing the sensor in a new location and closer to the Control Panel. |
Distance | Sensors are connected to the Control Panel using secure frequencies. If the sensor is located too far from the Control Panel, it may be out of range. | Install the sensor closer to the Control Panel. |
Drained battery | After sensor batteries are depleted, the sensor may go into a malfunction state. | Replace the battery in your sensor. |
If the problem continues, please contact TELUS to resolve your issue.