Communication Service Agreement - Basic Online Terms
Service Plan | Maximum Bandwidth (Mbps) |
TELUS Workplace as a Service Basic 75 | 75 |
TELUS Workplace as a Service Basic 150 | 150 |
TELUS Workplace as a Service Basic 300 | 300 |
TELUS Workplace as a Service Basic 1Gb | 1000 |
Service Elements and Features | Description |
High Speed Internet Access (HSIA) | An unmanaged broadband access service which provides connection to the Internet from your location. |
Business Wi-Fi | A service which provides high speed Wi-Fi access for your employees and guests. The Wi-Fi access point devices may be accessed remotely. One access point is included with the service enabling you to have up to 2 public or private Wi-Fi networks configured for a medium density environment. |
Internet Security | A firewall which is remotely deployed and provisioned. |
Unified Collaboration (also called Business Connect™) | Voice communication services which enable you to manage calls and collaborate across locations using audio and video conferencing through multiple devices. One user license is included with the service. |
Service Desk | Service support via a 24x7x365 bilingual (French and English) service desk. |
White Glove Installation | On-site installation services provided by a qualified TELUS technician, including installing inside wiring from the HSIA router to the Wi-Fi access point device. |
Online Portal | A customer portal which enables you to configure and view service availability and network performance reports. The portal also allows read access to the TELUS cloud |
Tier | Maximum Speed (Mbps) |
HSIA 25 | Download 25 Upload 5 |
HSIA Fibre 25 | Download 25 Upload 25 |
HSIA 50 | Download 50 Upload 10 |
HSIA 75 | Download 75 Upload 15 |
HSIA Fibre 75 | Download 75 Upload 75 |
Tier | Maximum Speed (Mbps) |
HSIA 100 | Download 100 Upload 20 |
HSIA 150 | Download 150 Upload 25 |
HSIA Fibre 150 | Download 150 Upload 150 |
Tier | Maximum Speed (Mbps) |
HSIA Fibre 300 | Download 300 Upload 300 |
Tier | Maximum Speed (Mbps) |
HSIA Fibre 750 | Download 750 Upload 750 |
Tier | Plan | Included Optional Add-Ons |
Standard | Business Connect™ Enhanced | Business Connect™ Phone and Install |
Optional | Business Connect™ Complete | . |
Optional | Business Connect™ Complete Plus | . |
Feature | Description |
Additional Business Connect™ Users | You may add additional users at a service location. |
Additional Business Wi-Fi Access Point | You may add up to one additional Wi-Fi access point at a service location. |
Managed Local Area Network (LAN) | You may order managed LAN switches installed at your service location which enable you to create a local area network. |
Long Term Evolution (LTE) Wireless Resiliency (available with TELUS Office Internet Security Essentials) | You may add wireless resiliency backup provided via an embedded LTE failover SIM inserted in the Office Internet Security Essentials device which will take over if your HSIA connection fails. The wireless resiliency backup will not work in any area where there is no TELUS LTE coverage. |
Item | Description | Your Responsibility | Our Responsibility |
Customer Point of Contact | Designate and maintain a point of contact for: 1) providing and receiving notices and service related communications, 2) providing or obtaining the accesses required for us to install and maintain the service, and 3) communicating on the status of trouble ticket events and any systemic problems for first level trouble shooting and problem diagnosis. | Yes | No |
Site Installation Preparation | Prepare the service location(s) in accordance with our instructions and specifications. | Yes | No |
End-User IDs and Passwords | Distribute and maintain end-user IDs and passwords assigned to your account. Notify us in a timely manner of any new end-user and any end-user who ceases to be an authorized user. | Yes | No |
Configuration File Backup | Maintain a back-up copy of data stored on any device other than the configuration file that is created by us at the time of installation. | Yes | No |
IP Address and Routing Standards | Where applicable, maintain your LAN in accordance with our IP address and routing standards. | Yes | No |
TELUS Provided Connectivity and Devices | Provide and configure TELUS network connectivity, Wi-Fi access points and where applicable LAN switches and security appliances with the default configuration. | No | Yes |
Wi-Fi Access Point Wiring | Inside wiring for included Wi-Fi access point | No | Yes |
Contracted Service Period (months) | % of Fixed Monthly Charges for Remaining Service Period |
0 – 24 | 100% |
25 – 60 | 50% |