Using TELUS email on an alternative email application

Most people will use email on multiple devices, such as smartphones or tablets and laptops. To protect your account, you should use applications that are built with OAuth or Open Authentication. OAuth will protect your account against hackers and hijacking attempts.

Here are some examples of OAuth applications:

Email app not listed? You can find out if your email app supports OAuth by trying to set up a new email account. Your app may offer you a list of email providers that includes Google. If it does, your email app supports OAuth. Be sure to select Google as your provider and use your TELUS email account details.

If your application is not listed above, you can use the settings below to set up your application.

You can use the following settings in your application to use IMAP Access:

1. Open your email account in a browser by visiting email.telus.net

2. Click on the gear icon in the upper right corner and select See all settings

3. From the top menu, select Forwarding and POP/IMAP

4. In that menu under POP access, select Enable POP

5. Select Save changes

You can use the following settings in your application to use POP Access:

Over time, applications will become out of date and become vulnerable for hacking, hijacking or malicious attacks. To protect your email, it is recommended that you upgrade to software applications that are current and have the latest software updates installed.

Note: In 2021, less secure applications support will be disabled and you will need to use an application that supports OAuth. Please ensure you have upgraded your email application to a compatible application by 2021. However, if you require the use of an older application, you can use these steps below to grant access to your Mail account for “Less secure applications”:

1. Open your email account in a browser by visiting email.telus.net

2. Go to the 9 dot menu and select Account

3. Select Security on the left-hand side

4. Scroll down to “Less secure app access” and select Turn on access

5. Toggle “Allow less secure apps switch” to On

You have now enabled Less secure application access for your account. If you no longer require this enabled in the future, please use the steps above to change the setting to Off.

A more secure way to allow your email programs (e.g. Outlook) to have access to your TELUS email account is to enable 2-step verification. You can do so on Google.

To enable this setting, follow these steps:

Step 1: Visit your profile in Google Go to myaccount.google.com and sign in to your TELUS email account. Select Security on the right hand menu and select On next to 2-Step Verification.

Step 2: Click on "Get Started" Learn more about this feature on this screen and then select Get Started.

Step 3: Verify it’s you Enter your password and select Next.

Step 4: Add a backup option Enter a mobile phone number and select whether you would like to receive your code over text message or via a phone call. Select Send.

Step 5: Save your backup codes so you’ll always have account access You can print or download the codes you see on the screen. You may also choose to use your backup number instead. Select Next.

Step 6: Confirm that it works Enter the code sent to the phone number you entered on Step 4. Select Next.

Step 7: Turn on 2-step verification Review the details you have chosen and select Turn on.