Easy Roam: Frequently asked questions

With Easy Roam, you can use your phone like you do back home when traveling in the US and to over 200 international destinations. For a daily fee, you can use data, texts, and air time from the same monthly rate plan you use at home. You can also add a data top-up feature whenever needed, just like when you’re in Canada.

Data usage does not apply when using Wi-Fi or if data roaming is turned off.

Note: Cruises are not covered with Easy Roam. The Easy Roam fee applies to each device that is roaming, so you must ensure each device on your account has it enabled. To verify if this feature is enabled on your device, view the support article: Set-up and tips for travelling with your mobile device.

For more information about Easy Roam, you can visit telus.com/businesstravel.

The easiest way to verify your coverage is to text TRAVEL to 7626  from your TELUS Business mobility device.

You can also use My TELUS or TELUS Assist to verify if Easy Roam is enabled on your device.

Note: Cruises are not covered with Easy Roam.

Once enabled on your device, the Easy Roam daily rate will be valid each calendar day that you decide to make or answer a call, send a text or use data until 11:59pm in the time zone you are travelling in or one of the 200+ international destinations that are included.

If you don’t want to use Easy Roam on the next day, turn data roaming off before 11:59pm in the time zone you are located at time of use to ensure you won’t be charged. Incoming texts* will not activate Easy Roam, so you can receive texts without being charged the Easy Roam fee.

There’s no need to remove Easy Roam from your account when you return to Canada since it can only be activated when you travel.

Cruises are not covered with Easy Roam.

*Note: Instant messaging apps such as Imessage, Whatsapp, Hangouts, Messenger etc. are NOT considered text messages as they use data to function. Therefore, using these outside of a Wi-Fi area or while the roaming feature is activated on your device will automatically activate the Easy Roam fee or pay-per-use rates if Easy Roam was disabled.

With Easy Roam, you only pay for the days that you choose to use your phone. The Easy Roam daily rate will be valid each calendar day that you decide to make or answer a call, send a text or use data until 11:59pm in the time zone you are travelling in. You will not be charged on any days that you refrain from doing any of these actions and turn data roaming off before 11:59pm in the time zone you are travelling in. Should you wish to continue to roam past this time, you will incur another daily fee in the U.S or  international.

You will not be charged on any days that you refrain from doing any of these actions and turn data roaming off before 11:59pm in the time zone you are located at time of use.

Incoming texts will not activate Easy Roam, so you can receive texts* without being charged the Easy Roam fee. Also, using data over Wi-Fi when data roaming is turned off will not activate the Easy Roam fee.

Note: Cruises are not covered with Easy Roam. 

*Note: Instant messaging apps such as Imessage, Whatsapp, Hangouts, Messenger etc. are not considered text messages as they use data to function. Therefore, using these outside of a Wi-Fi area or while the roaming feature is activated on your device will automatically activate Easy Roam fee or pay-per-use rates if Easy Roam was disabled.

Making phone calls with Easy Roam

All calls to phone numbers in Canada and within the country you are calling from are included. Phone calls to numbers outside Canada and the country you are calling from will be subject to the roaming pay-per-use rate for the country you are calling from.

So this means that if you’re in the US, you can call any Canadian phone number nationwide or any US phone number nationwide. However, if you call a phone number in the United Kingdom while in the US then you will be charged the roaming pay-per-use rate for calls in the US. Search your travel destination at telus.com/businesstravel to confirm the applicable roaming pay-per-use rates.

The same goes for North American toll free numbers (1-800, 844, 855, 877 and 888), as you can only call these numbers while located in North America. If you connect these calls from outside North America the roaming pay-per-use for the location you’re calling from will apply.

Additionally, calls to 411, 511, Sanger, California (559-726-XXXX) Carroll, Iowa (712-775-XXXX) Lake Park, Iowa (712-432-XXXX) Oglala, South Dakota (605-562-XXXX) Redfield and South Dakota (605-475-XXXX) are not included and will also be charged the roaming pay-per-use rate.

Any of these calls that are not included in Easy Roam will not activate the Easy Roam fee, if a daily period is not already active.

Note: Cruises are not covered with Easy Roam. 

Sending texts with Easy Roam

All incoming and outgoing texts to any phone number in the world are included. So you can text any mobile phone number across the world while roaming in an Easy Roam destination, as long as it's not a premium or subscription based phone number.

Incoming texts will not activate Easy Roam, so you can receive texts without being charged the Easy Roam fee.

Picture & video messaging, including iMessage use data and not text messages.

Learn more about making a call or sending a text while travelling.

Easy Roam allows you to make calls to any Canadian phone number nationwide while travelling in an included destination. You can also make calls nationwide to numbers within the Easy Roam destination you are currently located in. This still applies even if you have a local calling voice plan that you use at home.

Learn more about making a call or sending a text while travelling.

Note: Cruises are not covered with Easy Roam.

This information applies if you have a US or international long distance calling add-on, such as the LD saver, or one of our other US or international long distance minutes add-ons.

At this time, Easy Roam does not work with long distance calling add-ons. This means that if you have a US or international long distance add-on, calling phone numbers outside Canada or the destination you are currently located in is still not included in Easy Roam. So these calls will still be subject to the standard roaming pay-per-use rate.

Easy Roam covers the US and over 200 international destinations. For a list of destinations included in Easy Roam, visit telus.com/businesstravel and search your travel destination to confirm if it's covered.

Note: Cruises are not covered with Easy Roam.

If you’re travelling to multiple destinations on your trip, you still only pay one Easy Roam fee for every day that you use your device before 11:59pm local time (i.e., make/receive a call, send a text or use data).

Example:

• You spend the day in the USA and begin using Easy Roam for $14 at 12:00 pm EST in Florida.

• By 4:00 pm EST on that same day you enter the Port in Nassau, Bahamas and begin using Easy Roam for $16

• Another $16 fee would apply if you continue using your device past 11:59pm in the time zone you are travelling in (the Bahamas)

Note: Easy Roam does not cover you on cruise ships or in-flight.

You receive the same data notifications about your monthly rate plan while using Easy Roam. Learn more about data notifications while using Easy Roam.

At this time, you will not receive any notifications about how many daily Easy Roam charges you have accumulated throughout your trip. This information will be summarized on your monthly bill. Learn more about how Easy Roam appears on your monthly bill.

If you’ve already used all your data in this billing cycle or run out during your trip, you can add a data top-up just like when you’re at home.

To add a data top-up, open the My TELUS mobile app and add a data top-up from either the Overview or usage section. Alternatively, you can log in to My TELUS online and add a data top top-upup from the usage section. If you don’t have a My TELUS account, you can create an account for free.

Usage that exceeds what's included in your monthly rate plan will be subject to the same rates you would pay as if you are in Canada.

The $14 per day US fee will be capped at $280 while the $16 per day international fee will be capped at $320 per bill cycle. If you reach this cap in your bill cycle, you can continue to use Easy Roam at no extra cost.

It’s possible that your trip may happen across more than one monthly bill cycle. If this happens, then it is possible that total Easy Roam charges for your trip could exceed the $280 (US) or $320 (International) bill cap since the cap would reset at the beginning of your next cycle.

Example 1

Your bill cycle closes on the 30th of every month, and you are away in the USA from July 1st to 29th. Let's assume while you are away, you use Easy Roam each day of your holiday. This will come out to be 29 days:

• At $14/day x 29 days, you will have incurred $406 in Easy Roam charges during this billing cycle. However, the maximum you will be charged is $280 per billing cycle. (taxes are not included)

Example 2

If your billing cycle closes on the 7th of every month and you are away in the USA from July 1 until July 31, the total Easy Roam charges would be as follows (assuming that you use Easy Roam every day of your trip):

• •July 1 to 7: $14 x 7 days = $98 (new billing cycle resets on July 8)

• •July 8 to 31: $14 x 23 days = $322

•Total charges for trip: $98 in first cycle + $322 in the next cycle (maximum you will be charged is $280). So, it will be $98 + $280 = $378 (taxes are not included)

There’s no need to remove Easy Roam from your account when you return to Canada since the daily fee can only be activated when you travel. Easy Roam is designed to stay enabled on your device so you’re always ready to travel and be protected against unexpected pay-per-use charges.

If you’re close to the US border, you can turn data roaming off in your device settings to avoid unexpected data charges. Learn more on how to avoid roaming charges while close to the US border.

If you prefer to use pay-per-use rates to make short calls or send an occasional text while you travel, you may remove Easy Roam from your device in two ways:

Removing Easy Roam using My TELUS

1. Log in to My TELUS online (create an account for free if you don’t have an account)

2. Select Travel 

3. Select the desired device(s), if applicable

4. Enter an Easy Roam covered destination in the Where are you headed? Section (eg. USA, England, Mexico)

5. In the results, you will see a Remove Easy Roam option on the right-hand side of the screen. Select this link and follow the steps to confirm the removal of Easy Roam

Removing Easy Roam using text message

Using the TELUS mobile device that you want to remove Easy Roam from, text REMOVE to 7626.

To confirm the applicable pay-per-use rates when travelling without Easy Roam, search your travel destination at telus.com/travel.

Tip: We recommend turning data roaming off in your mobile device settings if you plan to send occasional texts and make short phone calls, as this will help avoid unexpected roaming data charges.