Set up your modem to use a static IP
Assign a static IP address and register your modem or Internet gateway device
1. Verify if a static IP is included in your TELUS Office Internet plan
The feature appears on:
- Your TELUS Business service contract
- Your most recent TELUS Business Internet bill under Plan details
If a static IP is not included, find how to.
2. Generate a static IP and register your modem or gateway
Once you receive the order confirmation,to register your modem/router’s MAC address and obtain a static IP.
Note 1: If MAC address is not registered, most clients will be assigned a dynamic IP by default. This will allow you to browse the internet. Certain locations will get 10.x IPs until the device is registered. These IP addresses will not allow you to browse.
Note 2: Static IP addresses are assigned by TELUS. You can’t hard code the information in the TCP/IP settings. Static IP addresses are location-dependent and are subject to change in the event of a move or network upgrade.