Mobile phones and tablet repair

Tips and warranty information for phones, tablets, mobile internet devices and watch devices

Having trouble with your device?

TELUS is here to support you with our self-serve troubleshooting options. Download the TELUS Device Checkup app to get recommendations for common issues or check out our phone tutorials to learn more about your phone’s features.

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Repair service options in response to COVID-19

As part of our efforts to safeguard the health and safety of our team members and customers, we have made the decision to temporarily close most of our TELUS corporate locations across the country.

As an active measure to ensure you continue to receive repair service for your TELUS device during this time, we have temporarily updated the repair service process.

Repair option 1

We will continue to support our customers in need of device repair through select TELUS locations. Using the store locator, please contact your closest TELUS location first to make sure it is open.

Repair option 2

We are requesting that the following alternate options be considered for device repair if visiting a TELUS location is not possible:

  • *Should you require a loaner phone while yours is in for repair, please advise the agent during the repair submission request. We will make every attempt to provide one to you. However, this will depend on stock availability.

  • **For online repair requests to FutureTel, please enter your request for a loaner as “Loaner required” in the Other issues comments box.

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What if my device is already in for repair?

We will be contacting you directly within the next 24-48 hours with details and next steps. You may also reach out to us at 1-866-558-2273 with any inquiries related to your device repair.

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