Skip to content
Skip to search
Click here to find out how the potential Canada Post Strike may impact your order
Personal
Small & Medium Business
Health
Agriculture & Consumer Goods
Social Impact
Log in
Log in
Log in
Support
Support
Support
BC
Mobility
Internet & TV
Phone
Security
Managed IT
Anniversary Sale
Cart has 0 items
Cart
Click here to find out how the potential Canada Post Strike may impact your order
You're currently in Business Support. For help with a consumer service, visit our
Personal Support page.
Business Support
Set up Office Phone voicemail
Set up Office Phone voicemail
How to create a password, select a greeting and access your mailbox
Set up your voicemail
Pick up your office phone handset, wait for a dial tone, then dial
*98
Select your language
When asked to enter your password for the first time, enter your
10-digit phone number
Create your permanent password
Your password must be
4 to 15 digits long
. Choose a password that is hard for others to guess. Avoid using repetitive and sequential numbers such as 1111, 1234, etc.
Choose whether you want to bypass your password when calling from your own phone
Note
: To protect your privacy and security, TELUS recommends you do not select this bypass option. If you choose not to bypass password, please select
star (*)
when prompted
Record
your name
Record
your personal greeting
. This greeting is what callers will hear before leaving a message
Your mailbox is now ready to use
Tips:
You can also check messages and manage your mailbox settings online, including forwarding your voicemail to your e-mail online. Please refer to
Setting up your web access
for additional steps.
Star and pound keys
Use the star and pound keys on your phone when you are in your mailbox to:
1.
Pound key (#)
: Complete an entry or skip instructions 2.
Star key (*)
: Return to a previous menu 3.
Star key twice (* *)
: Exit your mailbox
Manage your greeting
You can choose which greeting callers will hear when you're unavailable:
Personal greeting
This is a greeting you record personally, which may be up to 60 seconds long.
Standard system greeting
If you don't want to use your own greeting, you can use the standard system greeting which will tell callers you are unavailable.
Access your mailbox
You have 3 easy options to access your office phone voicemail:
Access your voicemail online
Visit
https://voicemail.telus.com
/
To access your voicemail from anywhere you get email,
set up your voicemail
to e-mail notifications. This is great for use at the office, or away from the office.
Access your voicemail from your office phone
Dial
*98
Access your voicemail from any other phone
Call your
10-digit business number
How to navigate the voicemail menu
For more menu items, please refer to the
Voicemail user guide
.
Did this article solve your problem?
Yes
No
Related articles
Add or change a company greeting on your TELUS Office Phone
As admin, you can change the greeting that is heard when calling the main number of your TELUS Business Connect Office Phone system.
Understanding your first Mobility bill
See key elements of your Mobility bill and learn what you need to know at a glance
Install your Control Panel
Find step-by-step video instructions, helpful tips and important things to know about installing your TELUS Secure Business Control Panel.
Additional equipment and plan upgrades
Information on adding new devices to your TELUS Secure Business system
Enabling or disabling Sensor Activity Monitoring for TELUS Business customers
See the status of a specific Door and Window or Motion sensor on your system status or event history.
Learn about accessibility at TELUS