Setting up TELUS email for the first time
Step-by-step instructions to set up TELUS email on web browser, smartphone or tablet for first-time users.
This article is for new users of TELUS email. If you have been an existing TELUS email customer and have recently been migrated to Google.
You can access your TELUS email by visiting mail.google.com (or gmail.com). Bookmark this page or add it to your favorites for future use.
You can access your calendar and contacts by visiting calendar.google.com and contacts.google.com.
To help you navigate the applications, we have created how-to videos to manage your email account.
You can download the Gmail app for the best email experience on your smartphone or tablet. Here are the instructions you need to follow:
Download the app from the App Store (Apple devices only)
Open the Gmail app from your home screen
Select Add account
Allow access to Google by selecting Google and then Continue
Enter your TELUS email address and select Next
Enter your password and select Next. If you forgot your TELUS email password, you can reset it online by visiting telus.com/emailreset and following the instructions
Your setup is now complete
Note: If you were already using the Gmail app to access a different account, you can add your new TELUS email account by tapping your profile picture on the top-right corner, and choosing Add/Use another account.
You can access your TELUS email on the Mail application included with your iPhone or iPad.
Open the Settings app from your home screen
Select Mail
Tap Accounts
Tap Add account
Allow access to Google by selecting Google and then Continue
Enter your TELUS email address and select Next
Enter your password and select Next. If you forgot your TELUS email password, you can reset it online by visitin telus.com/emailreset and following the instructions
Select Save
Your setup is now complete
We recommend that you access your email on a web browser, using the instructions in the section, Accessing your email on a web browser, above. If you want to use an alternative email program to access your TELUS email, follow the instructions below. If you require assistance or need additional support, please contact the provider of your alternative application:
Step 1: Allow your devices to access your email account
Open your email account in a browser by visiting email.telus.net
Go to the Google apps menu (the 9-dot menu) and select Account
Select Security on the left-hand side
Scroll down to “Less secure app access” and select Turn on access
Toggle “Allow less secure apps switch” to On
Step 2: Enable IMAP or POP access
Open your email account in a browser by visiting email.telus.net
Click on the gear icon in the upper right corner and select See all settings
From the top menu, select Forwarding and POP/IMAP
In that menu under POP access, select Enable POP
Select Save changes
Step 3: Update your IMAP or POP settings on your device Use the information below when updating your settings:
Type | IMAP | POP |
|---|---|---|
Incoming mail server | imap.gmail.com Requires SSL: Yes Port: 993 | pop.gmail.com Requires SSL: Yes Port: 995 |
Outgoing mail server (SMTP) | smtp.gmail.com Requires SSL: Yes Requires TLS: Yes (if available) Requires authentication: Yes Port for SSL: 465 Port for TLS/STARTTLS: 587 | smtp.gmail.com Requires SSL: Yes Requires TLS: Yes (if available) Requires authentication: Yes Port for SSL: 465 Port for TLS/STARTTLS: 587 |