Set up TELUS email on your iPhone or iPad

Access your email account on your Apple iPhone or iPad

Not your device?

Set up TELUS email

You will need your email address and password you use to login directly to TELUS email.

  1. Tap Settings > Accounts & passwords > Add account

  2. Tap Other

  3. Tap Add mail Account

  4. Enter your name, email address, password and a description for your account

  5. Tap Next. Mail will try to find the email settings and finish your account setup. If Mail finds your email settings, tap Done to complete your account setup

If Mail can't find your email settings, you need to enter them manually. After you enter your email address and password, tap Next , then follow these steps:

  1. Choose IMAP for your new account
  2. Enter the following information:
Incoming server email
Host name
Password Your TELUS email password
Outgoing Mail Server
Host name
Password Your TELUS email password

  1. If your email settings are correct, tap Save to finish. If the email settings are incorrect, you'll be asked to edit them

Note: If you forgot your email password, please visit our password reset support page for detailed steps. You may also contact us and one of our agents can help you reset your password.

Travelling internationally

In order to ensure your emails will work while you are travelling internationally, check your incoming and outgoing mail server settings:

  1. Go to Settings > Mail > Accounts
  2. Select your TELUS account
  3. Tap Account
  4. Under Advanced , scroll to the bottom
  5. Ensure Incoming Settings are as follows:
Use SSL On
Authentication Password
IMAP Path Prefix /
Server Port 993
  1. Press Account to go back
  2. Tap SMTP to confirm outgoing mail server settings
  3. Under Primary server, tap
  4. Ensure the following is set correctly:
Server On
Host name
Username Your email address
Password Your password
Use SSL On
Authentication Password
Server port 1025
  1. Tap Save if you made any changes to these settings

These settings will also work in Canada, so you do not need to change anything once you are back.

Note: Some countries may block these settings. If they are not working in the country you are in, you will have to use from any device.

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