Restart your Internet modem or gateway
How to find and reboot your modem
Restarting your modem or gateway (the term gateway is used when modem + router are on the same device) is often the most common solution for Internet connectivity issues.
TELUS has two different connection types:
DSL - Digital Subscriber Line (Internet transfer via a phone cord)
Fibre (Internet connection transfer via a fibre cable called PON)
Step 1: Locate your modem or gateway
You can typically locate your modem or gateway near a telephone jack, near an electrical panel, or in the equipment/utility room. It should resemble one of the following models:
Note: If you are unable to locate your modem or gateway, please contact us for further assistance.