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Reset your Personal Identification Number (PIN) for TELUS Business customers

Forgot your account PIN? No worries! You can reset it on My TELUS anytime.

Personal Identification Numbers (PIN) were implemented as a security measure and provide an easy way to verify customer identity when calling the Contact Centre.

Important
: PIN can only be reset
ONLINE
by account administrators.

  1. Log in to
    My TELUS
    .

  2. Select the
    My Profile
    tab from the menu.

    • If you have multiple accounts with TELUS, select the desired account.
      Reset your Personal Identification Number (PIN) / My Profile

  3. Select
    Forgot your PIN
    ?
    Reset your Personal Identification Number (PIN) / Forgot your PIN

  4. From a list of emails and phone numbers tied to your account, select how you wish to receive a 6-digit verification code.

    • If selecting a phone number, you can choose between
      Text
      and
      Call
      .
      Reset your Personal Identification Number (PIN) / Contact Method

  5. Enter the 6-digit verification code, then select
    Submit
    .
    Reset your Personal Identification Number (PIN) / Enter Code

  6. Select a new PIN.

    • Please do not select a weak PIN. Repetitive PINs (such as
      000
      ) or sequential PINs (such as
      1234
      ) are not acceptable.

    • Other examples of weak PINs
      : Last 4 digits of your phone number, date of birth, etc

  7. Enter the new PIN again to confirm.
    Reset your Personal Identification Number (PIN) / Confirm PIN

  8. Select
    Reset PIN
    .

  9. A confirmation page will display.

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