Registering for My TELUS mobility

Create a My TELUS profile to view or pay your TELUS bills, track your monthly data usage, add or make changes to your TELUS plans, get exclusive offers and much more

You can create your new profile on the TELUS website :

1. Sign up using your TELUS phone number or account number as it appears on your bill

Tip: Not sure where to find your account number? Here are a few places to find your TELUS Mobility or Home Services account number.

2. Provide your email and postal code
3. Select Continue

Business accounts skip to step 5

If you are having trouble registering for My TELUS, find the common reasons why that may happen and their solutions.

Note: As a mobility customer on My TELUS you will either be assigned the role of account manager or become an account member. When first registering, managers must use their account number in order to create a profile. If you are a member trying to create a profile that is already associated with a registered email address, you will require the approval of the account manager. Learn more about owner and member profiles here.

Tip: Not sure where to find your account number? Here are a few places to find your TELUS Mobility or Home Services account number.

4. You will be asked to validate with a Verification code

a. Select the email or phone number where you would like to receive it
b. Choose whether your prefer to receive your verification code via text ,email or automated phone call
c. Select Send code
d. Enter your 6-digit verification code.
e. You will either receive a text or email or phone call with a 6-digit verification code
f. Enter the code, and select Submit code

Tip: If you didn't receive a code, try resending it or select a different contact method.

5. Once your verification code has been entered and we’re confirmed your identity, you’ll be asked to create your profile.

a. Enter your first name and last name
b. Create your password
c. Select a security question and give your answer. Your security question will be used in case you forget your email or username. Make sure you select a question you won’t have trouble remembering the answer for.

6. Select Create account

Tip: Create a strong password. Your password must be 8 characters or longer with a mix of numbers, lowercase and uppercase letters. Cannot contain spaces or ‘’&’’ symbol.


This is your last step. Once you’ve successfully provided all the necessary information needed to create a My TELUS profile, you will see a success message letting you know your profile has been created.

From here, you can either proceed to your "Overview" page or link additional TELUS services to manage all your accounts under one profile.

Looking to register a non-wireless TELUS Business service such as Internet, Phone, Security, or Cloud? Contact Us or fill out our callback request form here.

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