Registering for My TELUS mobility

Need to see your bill? Have to swap a SIM card? Preparing for a business trip? Do these and many more tasks through your My TELUS profile.

Before you begin registration, you will first need:

  • A valid email address

  • Your account’s billing postal code

  • If creating a Manager profile:

  • If creating a mobility Member profile:

    • Your TELUS mobile phone number

    Note: As a mobility customer on My TELUS, you will either be assigned the role of account manager or become an account member. When first registering, managers must use their account number in order to create a profile. If you are a member trying to create a profile that is already associated with a registered email address, you will require the approval of the account manager. Learn more about Manager and Member profiles.

Simply follow these steps to register for My TELUS online or through the My TELUS app:

If you are having trouble registering for My TELUS, here are some common reasons and  solutions to help you.

Still having issues? Contact us for further assistance.

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