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Troubleshooting for TELUS Business customers: Power light is red (ZyXEL VGS - 1432)

All of my business devices cannot connect to the Internet

Power light is red

Try the following steps:

  1. If this is happening after a power outage, please allow 5 minutes for the internet light to come on. If there is still no change after 5 minutes,
    restart your modem
    .

  2. If restarting your modem does not rectify the issue,
    reset your modem
    :

    Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network or reset your
    network name and password
    .

    Note
    : Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs
    contact us
     in order for us to find and fix the root cause of your problem.

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