Set-top box warranty

Learn what your warranty covers

What the warranty covers

  • This warranty is restricted to the original user of the product hardware and software
  • The warranty period is 3 years on Optik TV set-top box hardware from the original purchase date from TELUS. TELUS warrants the hardware to be free from material defects in material or workmanship and the hardware and software shall conform in all material respects to the specifications provided herein
  • During the warranty period the user shall promptly notify TELUS of any claims against the warranties provided. TELUS will repair or replace any product returned to TELUS by user at its expense during the warranty period, which fails to satisfy the warranty, unless such failure was the result of shipping; improper installation; maintenance or use; abnormal conditions of operation; attempted modification or repair by user; use of the product in combination with other items not recommended by TELUS; or an act of God

What the warranty does not cover

  • The warranty provided above is in lieu of and excludes all other liabilities, warranties, guarantees or conditions written or oral, statutory, common law, expressed or implied, including warranties or implied conditions as to non-infringement, merchantability or fitness for a particular purpose and shall constitute TELUS' sole obligation and liability and the original users sole remedy in contract, tort or otherwise in respect of the hardware and software
  • TELUS makes no warranty that the operation of the software will be uninterrupted or error free. In addition, due to the continual development of new techniques for intruding upon and attacking networks, TELUS does not warrant that the software or any hardware item on which the software is used will be free from vulnerability or attack

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