Solve most issues you'll encounter with your Optik TV digital set top box using one of these solutions.

You can begin troubleshooting an issue with your digital set top box (STB), by first going through this checklist of common causes:

Is the Optik TV digital box and your television plugged in and the power turned on?
Is your power bar turned on?
Are all the cables connected to your devices securely engaged?
Is your remote working?
Does the remote need new batteries?
Verify that no object is blocking the remote signal to the set top box

If none of these suggestions resolve the problem, the next step is to determine how many of your digital boxes are experiencing the issue.

For the non-working digital box(es), follow the set of instructions which best describe what you’re seeing:

Check the power source
- If the digital box is plugged into a power bar:
  - Make sure the power bar is turned on
  - Check to see if other electronics plugged into the power bar have power
- If the digital box is plugged into a power outlet:
  - Ensure it’s a working power outlet by testing with other electronics
  - Try plugging the digital box power cord into another outlet
  - Unplug the digital box power cord from the outlet and plug it back in
Press OK on the remote. If the digital box’s oval power light is not green, press OK on the remote
Press the Power button on the box. Press the Power button on the front of the box (NOT the remote)
Check your remote. If the power button turns the box on and you can now see programming:
- Ensure there’s nothing blocking the remote’s signal from reaching your TV
- Check that your remote is set to the right mode/input
- Ensure the batteries are fresh and installed properly
Power is on, but no picture. If the power light comes on but the TV still doesn’t have a picture, make sure your TV is on the right input
Reboot the box. If the digital box still does not work, try rebooting it. Simply unplug it, wait 2 minutes, and then plug it back in. The reinitialization can also take up to 2 minutes

If your digital box is unresponsive, it may need to be replaced. Please contact us through chat or by phone for assistance.

If the green link light is off, follow the instructions corresponding to the type of connection you have:

Try reseating. Unplug the cables from the digital box and modem, then plug them back in
Try a different LAN port on your modem
Try a different ethernet cable, if possible
Reboot the box. Simply unplug it, wait 2 minutes, and then plug it back in. The reinitialization can also take up to 2 minutes

If the Link light is off on the wireless digital box, try rebooting the modem, then rebooting the digital box.

To reboot your digital box, simply unplug it, wait 2 minutes, and then plug it back in. The reinitialization can take up to 2 minutes

Reboot the box. Simply unplug it, wait 2 minutes, and then plug it back in. The reinitialization can take up to 2 minutes

If the box is still not working, please contact us through chat or by phone for further assistance.

If the problem affects all of your digital boxes:

Confirm that your Internet is working by surfing to a favorite website
Ensure the wires connecting your modem to your digital boxes are tight and that the lights are on:
- If your boxes are connected with an ethernet cable, the ETHERNET lights should be on. If they are not, unplug the ethernet cable, then plug it back in
Restart your modem, then restart your digital boxes (in that order):
- Unplug the modem, wait 30 seconds, then plug it back in
- Then, if necessary, unplug and replug any digital boxes that were not working

If you still do not have TV service on any of your digital boxes, please contact us through chat or by phone for further assistance.

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