How to use Partitions
Instructions for using partitions on TELUS Secure Business
A partition refers to a sectioned-off division of an alarm system that can be operated independently from the rest of the system. On a partitioned system, only the zones associated with the partition will be affected.
For example, if you set up your warehouse (Partition2) as a separate partition from your business (Partition1), you can selectively arm and disarm each partition at will. Alternatively, if both your partitions are armed and you choose to disarm Partition1, your basement will remain armed and protected until you choose to disarm it.
Prerequisites:
All partitions must be located at the same address
Up to a maximum of 4 partitions can be created
Panel must be on firmware 2.3.0 or above
How do I get set up with partitions?
Please contact TELUS for more information on getting set up with partitions.
Follow these steps to create a user with a unique access code for a specific partition:
Log into your TELUS Secure Business web portal on your desktop computer and select Users
Select the Add user option
Once you complete the user information fields, select the lock symbol under Access points
Select the partition(s) the new user should have access to and insert their unique access code. Modify the schedule options as required
Select Save when complete
Note: If you are disabling the Partitions feature from your panel, please ensure you update all users and their permissions first.
If the Partitions feature is disabled, a user belonging to Partition2 who is not removed from the system will now also have access to your Primary Partition. If this is not your intention, please ensure you remove the user from the panel prior to disabling the Partitions feature.
Log into your TELUS Secure Business web portal on your desktop computer and select Users
From the Users screen, select Manage logins
Select Add a login
Enter the login information for the new user. Select Save when complete
You will be automatically redirected to the Manage login permissions page. Scroll down and select Limited device access
Select the Remote Arming checkbox, then select the partitions this new user will have access to
Select Save when complete
To change the name of your partition, log into your TELUS Secure Business web portal on your desktop computer and select the partitions box
Select the configure systems symbol for the partition you would like to change the name for
In the System Settings pop-up, enter the new partition name. Select the X symbol when complete. The pop-up will then display as Saved
Your new partition name is now changed
All partitions will have the Global Fire Siren, Global Intrusion Sounds and Sirens and Global Auxiliary sirens settings On. The Global Chimes and Voices setting is defaulted to Off.
Below are examples of each siren:
Partition sound setting | Default setting | Example |
|---|---|---|
Global Fire Siren | On | Occurs if a fire alarm is detected in a specific partition |
Global Intrusion Sounds and Sirens | On | Occurs if an intrusion from a break-in is detected in a specific partition |
Global Auxiliary Sirens | On | Occurs if the auxiliary panic is triggered in a specific partition (e.g. medical emergency) |
Global Chimes and Voices | Off | If enabled, all chimes and voices from each partitions will be heard in all partitions |
To change the Global Chimes and Voices setting from the panel, follow these steps:
Select Settings
Select Advanced settings
Select Sound
Scroll down to find the Partition sounds section. Select or deselect the Global Chimes and Voices checkbox to suit your preferences
You can also contact TELUS to change your sound settings to your preferences with the help of an agent.
To arm all of your partitions using one action, use the Global Arming feature.
Note: You can only arm the partitions you have user access to. For example, if you want to arm all the partitions in your business, your user profile must have access to each partition.
Select the security screen
Select the partitions you would like to arm. Choose Select all partitions if you want to arm all partitions. Then, select Arm stay or Arm away to arm your business
