How to report a business bill payment

The fastest way to report your payment is with TELUS Assist.

1. Go to TELUS.com/business, then select Small or medium business

2. Click the TELUS Assist icon found on the page

   

3. Select the following options to initiate the virtual assistant:

   • Select 

     • I’m a Business Customer

   • Are you an existing TELUS Business Customer?

     • Yes

   • How can we help you?

     • Changing features, billing and other account inquiries

   • What services can we help you with?

     • Example: Business mobility services, Etc..

   • *(if you selected mobility) Is your question related to roaming passes? 

     • No

4. Enter your name, email address and contact number

5. Type Report a Payment

Note: The payment reported must be at least the past due amount.

1. Log in to My TELUS and select the Billing tab or from your overview.

2. If you are eligible*, you will see a link to Notify us of a recent payment. Complete the form accordingly.

*If your account is over 60 days late the system will then load up the option to report. If you do not see the option then there is no need to report a payment and simply wait for your payment to post to your account.

You'll need your TELUS PIN number when using this method.

1. Call 

   • For Mobility Services:

     • 1-800-777-1888 from any phone

     • #227 from your TELUS mobility phone.

   • For Business Wireline and other services:

     • 1-888-811-2500 for Business Wireline and Other services

     • 310-2500 from your TELUS wireline phone

2. Press 1 for English

3. Select Option 3 to Report your payment