How to pay your business bill

Pay easily through your online portal. You can choose to pay by Credit Card, Visa Debit Card or through the bank:

1. Log into My TELUS. If you don’t have an account, register now

2. From your Overview page, select the Billing tab

   • You can also select View bill from the Your Bills section

3. Select the desired account if applicable

4. Select Pay Bill

Note: If you're unable to locate the Pay Bill button, this is likely because you have no current balance due.

Making a payment on the go has never been easier with the My TELUS app: 

1. Log in to the My TELUS app on your mobile device

   • Don't have it yet? Download the free My TELUS mobile app 

2. Select the desired account, if applicable

3. Select the Billing tab

4. Select Pay Bill

5. Select your method of payment: Use bank account or Use a card

If you selected "Use a bank account":

1. Select your bank to be redirected to their website or app

2. Log into your bank account

3. Enter the payment amount and follow the remaining prompts

If you selected "Use a card":

1. Enter your payment amount

2. Enter your credit card details

   • You can also select a saved card, if available

3. Select Next

4. Review the payment details, then select Pay now when ready

You can pay your TELUS Business bill easily from within the My TELUS Bill Analyzer:

1. Log into My TELUS. If you don’t have an account, register now

2. Select the Billing tab

3. Select Access Bill Analyzer

4. Select Statements

5. Select the checkbox for each statement you wish to pay

6. Select Pay

7. Select your Payment Method, Payment Amount and Payment Date from the available drop-down menus

   • Note: You can add a payment method by selecting Add bank account or Add credit card

8. Select the checkbox to accept payment terms and conditions

9. Select Pay Statements

1. Locate the TELUS Assist icon on your screen

   

2. Once in the chat, type "Pay my bill" or ‘’Set up Pre Authorized payment’’ and the Virtual Assistant will help point you in the right direction

Save time by using our IVR (Interactive Voice Response) to pay your bill with a credit card. A fast and easy way to pay with no wait time.

• For Business Mobility Services:

  • Dial *227 from your TELUS Business mobile phone or;

  • Call TELUS Business Mobility Support and say “Make a payment” when prompted

• For Business Wireline and other services:

  • Dial 310-2255 from your TELUS Business landline or;

  • Call TELUS Business Wireline Support and say “Make a payment” when prompted

Using our self-serve IVR, you can also:

• Check your account balance

• Add/change pre-authorized payment details

• Notify us of a payment

Once you’ve set up pre-authorized payments, you’ll never have to worry about paying your bill on time. You can make your payments by credit card, Visa Debit or through your bank account:

1. Log in to My TELUS. If you don’t have an account, register now

2. Select Billing

3. Choose the account for which you want pre-authorized payments to be set up or updated.

4. From the Balance section, select Set up pre-authorized payments

5. Complete and submit the online form

Notes:

• It may take up to one full billing cycle for pre-authorized payments to take effect. If you have a balance due, we recommend that you make a one-time credit card payment to avoid late charges.

• For more details, visit our detailed step-by-step guide explaining the many ways to sign up for and manage pre-authorized payments.

• You can now also set up pre-authorized payments from your My TELUS App.

1. Log into your bank’s website

2. Add the appropriate payee:

   • The payee name for Business Mobility Services is TELUS Mobility

   • The payee name for any Other Business Services is TELUS Communications Inc

3. Make sure the correct account number is entered

Notes: You'll need your TELUS account number, found on your bill or Client Service Agreement. *Learn more about where to find your account number.

Please ensure to write the account number* associated with the payment on the front of the cheque or money order (one cheque/money order per account number).

Ensure the cheque or money order is made out to:

• TELUS Mobility.Mobilite for Business Mobility Services

• TELUS Communications Inc for Business Wireline and other business services

You can find the best addresses to send your cheque or money order to in the following tables:

Business Mobility Services

Business Wireline and other business services

Notes:

• Allow 7 business days for mail delivery and processing time when Canada Post is not experiencing delays

• Once the mailed payment is received by TELUS, it will be processed and applied to your account within 24 hours

• *Learn more about where to find your account number.

MoneyGram is a service provided by Canada Post that allows you to pay your bills at participating postal outlets.

1. Go to your nearest participating postal outlet

2. Make a cash or debit payment

3. Provide the Canada Post representative with the following information:

   • Name of the company to be paid:

     • TELUS MOBILITY for Business Mobility services

     • TELUS Communications for Business Wireline and other services

   • Your TELUS account number (find out how to locate your account number)

4. Locate the nearest postal outlet and find the list of services provided at canadapost.ca

Note: This is a service that is provided by Canada Post and as such, the fees are at their discretion. Be advised that fees cannot be waived or credited by TELUS.

Pay your TELUS account or security deposit at Money Mart: 

1. Visit a Money Mart location (find one near you at moneymart.ca) to pay their bill using either cash or debit card

2. Provide the Money Mart agent with the following information:

   • Your Name

   • Name of the company to be paid:

     • TELUS MOBILITY for mobility services

     • TELUS Communications for all wireline and other Business services

   • Your TELUS account number (find out how to locate your account number)

3. The Money Mart agent will provide you with a copy of the transaction.

4. You can then report a payment to us

You can always pay your bill at your local bank or financial institution. Locate a bank or financial institution near you.

1. Please present your bill or remittance slip to the teller.

2. Ensure the correct payee is selected:

   • TELUS MOBILITY for Business Mobility services

   • TELUS Communications for Business Wireline and other business services

3. Ensure the correct account number is entered (find out how to locate your account number)

4. Allow 5 days for the payment to be processed

You can also pay your bill at your TELUS store by either credit card or visa debit card. Locate a store near you.

Simply present your bill, remittance slip or account number (find out how to locate your account number) along with a valid picture ID at your local TELUS branch.

Note: You must be the account manager in order to proceed in store. The agent in store will not be able to call the account owner to validate the information. The authorized names must be on file before paying in store.