TELUS DNS Security Service Terms

TELUS DNS Security Service Terms

The terms in this section, called the “service terms”, apply to a group of services or a specific service within a group. The terms in this section apply to the DNS Security services (“TELUS DNS Security”) that, when subscribed for, forms part of HSIA Services. TELUS DNS Security is an “add-on” to the HSIA Services and cannot be subscribed for separately from HSIA Services.

1.1 General Description


TELUS DNS Security provides the first line of defense against threats on the Internet, by blocking them before they ever reach the network or endpoints, blocking requests to malicious destinations (domains, IPs, URLs) before a connection is established, preventing phishing, malware infections and data exfiltration. TELUS DNS Security is cloud delivered using vendor software platform (“Cisco Umbrella EasyProtect”).

1.2 Service Plan and Features


Service Plan

TELUS DNS Security offers a single standard service plan:

Service PlanUse
StandardCovers organizations that have up to 25 users connected to their TELUS HSIA network

Features

The following are standard TELUS DNS Security features:

FeatureAvailability
CoverageUp to 25 users connected to the network.
Protected NetworkYes
Security SettingsMalware Protection, Phishing Protection, Command And Control Protection, Cryptomining Protection

1.3 Configuration and Activation


Configuration

We will configure TELUS DNS Security at the time of your HSIA Services installation.

Activation

Your service will be activated with the installation of your HSIA Services.

1.4 Your Responsibilities


Use

By subscribing to the TELUS DNS Security, you agree to comply with the requirements, policies and other terms set forth in the Cisco Universal Cloud Agreement at https://www.cisco.com/c/en/us/about/legal/cloud-and-software/universal-cloud-agreement.html

Security

You are responsible for any additional security measures to safeguard your network from cybersecurity threats and use your network in a responsible and secure manner.

Support

TELUS Services Help Desk will provide 24 hour, 7 days per week assistance on a reasonable effort basis.

1.5 Service Cancellation


Cancellation Charge

When your HSIA Services are cancelled or when you cancel TELUS DNS Security, we calculate the service cancellation charge using the table below. The service cancellation charge is the aggregate of the percentage of the total monthly fixed charges for TELUS DNS Security remaining for the service period after cancellation.

Month of the service period in which the cancellation occurs% of monthly fixed charges for the remaining service period after cancellation
0 – 12 months100%
12 months or later0%

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