Create a new user extension

New user seat add-ons will be automatically placed in the Unassigned user list. As admin, create a new user extension from this list by following the steps below:

  1. From Voice Manager, select Users > User List > Unassigned Extensions
  2. Select one of the unassigned from the available list
  3. Select the setup method:
    • Send invite: set up a user by sending a welcome email with an activation link
    • Activate by assigning credentials: set up and activate a user by assigning credentials. No welcome email will be sent
    • Activate later: set up a user now but activate at a later time. No welcome email or notifications will be sent
  4. Fill out the required fields (name, email address, preference language, etc.)
  5. Select Save & Enable

The new extension will now be moved to the Users with Extensions list.

Note: If there are no unassigned extensions available on the list, you can either delete an existing user that is no longer needed or contact support to order more user seats.

To resend an invite

  1. Select Users > User List > Users with Extensions
  2. Hover over the extension to resend the invite and select the three vertical dots under the Action column
  3. Select Resend Invite

To delete/unassign a user extension

  1. Select Users > User List > Users with Extensions
  2. Hover over the extension to be deleted and select the three vertical dots under the Action column
  3. Select Delete

Note: Performing this action will not cancel a user but simply move it to the Unassigned extensions list. If you wish to cancel a user, please contact support.


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