Create a new user extension
As an admin, you can create and delete a user extension by following these steps.
New user seat add-ons will be automatically placed in the Unassigned user list. To create a new user extension from this list:
From Voice Manager, select Users > User List > Unassigned Extensions
Select one of the unassigned extensions from the available list
Select the setup method:
Send invite: set up a user by sending a welcome email with an activation link
Activate by assigning credentials: set up and activate a user by assigning credentials. No welcome email will be sent
Activate later: set up a user now but activate at a later time. No welcome email or notifications will be sent
Fill out the required fields (name, email address, preference language, etc.)
Select Save & Enable
The new extension will now be moved to the Users with Extensions list.
Note: If there are no unassigned extensions available on the list, you can either delete an existing user that is no longer needed (see following instructions) or contact us to order more user seats.
From Voice Manager, select Users > User List > Users with Extensions
Hover over the desired extension and select the three vertical dots under the Action column
Note: Performing this action will not cancel a user but simply move it to the Unassigned Extensions list. If you wish to cancel a user, please contact us.