Create a new user extension
As an admin, you can create and delete a user extension by following these steps.
New user seat add-ons will be automatically placed in the Unassigned user list. To create a new user extension from this list:
From Voice Manager, select Users > User List > Unassigned Extensions
Select one of the unassigned extensions from the available list
Select the setup method:
Send invite: set up a user by sending a welcome email with an activation link
Activate by assigning credentials: set up and activate a user by assigning credentials. No welcome email will be sent
Activate later: set up a user now but activate at a later time. No welcome email or notifications will be sent
Fill out the required fields (name, email address, preference language, etc.)
Select Save & Enable
The new extension will now be moved to the Users with Extensions list.
From Voice Manager, select Users > User List > Users with Extensions
Hover over the desired extension and select the three vertical dots under the Action column
Note: Performing this action will not cancel a user but simply move it to the Unassigned Extensions list. If you wish to cancel a user, please contact us.