Changing your phone number

Before you begin:

  • If you are transferring a phone number from another provider please have in hand either the account number from the other provider or the device serial number (IMEI) being used by the other provider
  • When changing your number, your voicemail may reset. Please make sure to retrieve all your messages first
  • If you have an iPhone, you can add Visual Voicemail to quickly review messages without dialing in, save messages to your phone, and more
  • After changing your number, you'll be unable to make or receive calls for about 15 minutes. We recommend you restart your phone once the change is complete
  • Phone number changes can only be completed online once every 90 days
  • If you don’t like the numbers available, you can request a vanity number (based on availability). To request a vanity number, please contact us
  • If your phone number is changed before your bill is generated, your next bill will show the prorated voice and other billable features for both your previous and new phone numbers

To change your phone number, follow these steps:


  1. Log in to your My Telus
  2. Go to Plans and Devices
  3. Select the user/phone number you wish to modify
  4. Select Device among the three choices located under the account number as seen below:
  5. Select Manage your phone number under Manage your Device, as seen below:
  6. Make a selection according to the type of phone number change you want to make:
  • Assigning a new randomised number
  • Transferring a number from another provider
  1. Follow the required steps according to your choice:
  • Pick a Province and City
  • Enter the phone number to port in
  1. Select Next
  2. Follow the required steps according to your choice:
  • Select an area code and then a phone number
  • Enter the required information
  1. Submit

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