Change your TELUS email password

Password requirements for your security

  • Password must be 8 or more characters in length
  • Special characters (= _ * ? # : { } [ ] , . ) are allowed
  • Blank spaces are not allowed
  • Passwords must contain at least 1 uppercase letter, 1 lowercase letter and 1 special character or number
  • Passwords must not be one of the last passwords you have used
  • Passwords should not be the same as a password used on another site (such as banking, online shopping)
  • Accents and accented characters are not supported

Resetting a password on TELUS email powered by Google

  1. Select the Settings gear.
  2. Select See All Settings
  3. On the Accounts and Import tab, click on Google Account Settings.
  4. On the Security tab, scroll down and look for the section called Signing in to Google. This is where you’ll find the option to change your password, as well as set up 2-Step Verification.
  5. Select Password. This will prompt you to enter your existing password, after which you will have the opportunity to select a new password.
  6. In case you forget your password in the future, it’s worth setting up a recovery phone and/or email.

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