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Turn off “Press 1 to Answer” announcement

This option allows you to hear an announcement when your extension or phone is called. This is helpful for identifying how you should answer the phone.

I am a Business Connect User

  1. In the Voice Manager, click
    Settings
    >
    Call Handling & Forwarding
    >
    Settings

  2. Click
    Edit
    Under Incoming Call Information >
    Play Announcement

  3. Change for Direct Calls to
    Never
    >
    Save

I am a Business Connect Admin

  1. In the Voice Manager, click
    Users
    > select the Users Extension >
    Call Handling & Forwarding
    >
    Settings

  2. Click
    Edit
    Under Incoming Call Information >
    Play Announcement

  3. Change for Direct Calls to
    Never
    >
    Save

Note
: This option cannot be turned off when receiving calls through a call queue to a non Business Connect phone number.

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