Business Connect Single Sign-On FAQs

1. What is Single Sign-On (SSO)?

Single Sign-on allows employees in a company to access all the company application with one set of credentials. Depending on the company, the credentials can include email, phone number or username along with the password. The company routes all logins through an IDP (Identity Provider) with which the company has a purchased license. The IDP usually hosts a login page for the employees to enter their company credentials before entering any application. Single Sign On provides better security with the central authentication point, limiting the possibility of phishing.

2. Who is eligible for SSO?

Any TELUS Business Connect Premium and Premium Plus accounts in Canada are eligible for SSO. For an admin of a Premium Plus account, Single Sign On option is visible under More (on the top navigation menu) > Security and Compliance > Single Sign-On. For Premium accounts, admin will not see the option until SSO is enabled by TELUS Business Connect; however, they can still call TELUS Business Connect support to enable Single Sign On. After the TELUS Business Connect support team enables SSO for the account, the administrator of the account can then find Single Sign On under More (on the top navigation menu) > Security and Compliance > Single Sign-On.

3. What are the requirements for SSO?

An IDP (Identity provider) which supports SAML 2.0 is required. Most IDPs in the industry support SAML 2.0, but it should still be confirmed before the SSO implementation.

4. What is the process if an SSO enabled company adds new users?

The new user will receive an activation email for the accounts to setup their PIN number & security questions. The email will include instructions for them to sign in with SSO.

5. Where can TELUS Business Connect customers use SSO?

Single Sign On can be used with Voice Manager, TELUS Business Connect Mobile App and Desktop App and TELUS Business Connect Meetings.

6. What notification will TEUS Business Connect send out after SSO is enabled?

TELUS Business Connect will not send any notifications. It will be the customer who will need to send out the notification and let their employees know about the change after SSO is enabled.

7. In the case that SSO server failed or customers are not able to sign in with SSO, what should they do?

Customers can reach out to the TELUS Business Connect support team. The TELUS Business Connect team can manually reset the password and send the temporary password to the users of the account.

8. How can TELUS Business Connect customers set-up their SSO settings?

To set up your SSO settings, account administrators can follow the steps below:

Step 1: Log in to your TELUS Business Connect account

Step 2: Select More> Security and Compliance > Single Sing-On

Step 3: Review these steps to setup Single Sign-on (SSO):

  • Prepare the IDP SAML2.0 metadata. (This section will show you the sample SAML metadata and the SAML Reference for guidance)
  • Contact TELUS Business Connect Support
  • Import SAML 2.0 Service Provider (SP) metadata
  • Enable SSO Integration

Note: You can get the SAML 2.0 metadata details from an Identity Provider (IDP), like PingFederate, Okta, or a homegrown IDP

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