Set up Business Connect desktop app to make outbound calls

In order to use your Desktop App for outbound calls, you must complete the activation and register the Emergency Address. This article will guide you on how to complete the activation with both Admin and User access.

Admin procedure

  1. Log in to your Business Connect Voice Manager
  2. Go to Users
  3. Select the User to activate the app
  4. Click Phones & Numbers
  5. Click Phones
  6. Scroll down and click Download/Activate Apps (If the option is missing, make sure that the user has logged into the app at least once for it to register)
  7. In the drop down, select Activate Existing TELUS Business Connect for desktop
  8. Select the computer name from the Select TELUS Business Connect for Desktop to Activate dropdown
  9. Click Activate
  10. Fill out the Emergency Address form
  11. Make sure to check the notice box
  12. Click I Accept
  13. Log out and back into the desktop app

User procedure

  1. Log in to your Business Connect Voice Manager
  2. Go to Settings
  3. Click Phones & Numbers
  4. Click Phones
  5. Scroll down and click Download/Activate Apps
  6. In the drop down, select Activate Existing TELUS Business Connect for desktop
  7. Select the computer name from the Select TELUS Business Connect for Desktop to Activate dropdown (If your computer is missing from the list, make sure to have logged in at least once to the app in order for it to register)
  8. Click Activate
  9. Fill out the Emergency Address form
  10. Make sure to check the notice box
  11. Click I Accept
  12. Log out and back into the desktop app

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