In order to use your Desktop App for outbound calls, you must complete the activation and register the Emergency Address. This article will guide you on how to complete the activation with both Admin and User access.

Log in to your Business Connect Voice Manager
Go to Users
Select the User to activate the app
Click Phones & Numbers
Click Phones
Scroll down and click Download/Activate Apps (If the option is missing, make sure that the user has logged into the app at least once for it to register)
In the drop down, select Activate Existing TELUS Business Connect for desktop
Select the computer name from the Select TELUS Business Connect for Desktop to Activate dropdown
Click Activate
Fill out the Emergency Address form
Make sure to check the notice box
Click I Accept
Log out and back into the desktop app

Log in to your Business Connect Voice Manager
Go to Settings
Click Phones & Numbers
Click Phones
Scroll down and click Download/Activate Apps
In the drop down, select Activate Existing TELUS Business Connect for desktop
Select the computer name from the Select TELUS Business Connect for Desktop to Activate dropdown (If your computer is missing from the list, make sure to have logged in at least once to the app in order for it to register)
Click Activate
Fill out the Emergency Address form
Make sure to check the notice box
Click I Accept
Log out and back into the desktop app

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