Set up the Business Connect desktop app to make outbound calls
This article will guide you on how to complete the Desktop app activation for outbound calls with both Admin and User accesses.
1. Log in to your Business Connect Voice Manager
2. Go to Users
3. Select the User to activate the app
4. Click on Phones & Numbers
5. Click on Phones
6. Scroll down and click on Download/Activate Apps (If the option is missing, make sure that the user has logged into the app at least once)
7. In the dropdown menu, select Activate Existing TELUS Business Connect for desktop
8. Select your computer name from the Select TELUS Business Connect for Desktop to Activate dropdown menu
9. Click on Activate
10. Fill out the Emergency Address form
11. Make sure to check the notice box
12. Click on I Accept
13. Log out of the desktop app and back into it
1. Log in to your Business Connect Voice Manager
2. Go to Settings
3. Click on Phones & Numbers
4. Click on Phones
5. Scroll down and click on Download/Activate Apps (If the option is missing, make sure that the user has logged into the app at least once)
6. In the dropdown menu, select Activate Existing TELUS Business Connect for desktop
7. Select your computer name from the Select TELUS Business Connect for Desktop to Activate dropdown menu
8. Click on Activate
9. Fill out the Emergency Address form
10. Make sure to check the notice box
12. Click on I Accept
13. Log out of the desktop app and back into it