Create or Edit an IVR Menu
As Admin, You can create one or more IVR’s menus depending on your business needs.
New IVR menu
From Voice Manager
- Click Phone System > Auto Receptionist > IVR Editor
- Click Launch Visual IVR Editor > review tutorial
- Click the phone icon to start a new menu
Note: If you are using custom recorded prompts, you must upload them first before assigning to the menu.
Import custom recorded prompts
From Voice Manager
- Click Phone System >Auto Receptionist > Prompts Library
- Select Import Prompts to upload existing or Record Prompts for new recordings
Edit existing IVR menu
From Voice Manager
- click Phone System > Auto Receptionist > IVR Editor
- Click __Launch Visual IVR Editor __ (review or skip tutorial)
- Select the IVR menu on the left hand panel to be edited and click on Open
- Edit the required information, click on the checkmark in the top left corner of the menu to validate the changed
- Click on the Save icon
Assigning an IVR
From Voice Manager
- Click Phone System > Auto Receptionist>General Settings
- Change from Single Level to Multi Level > Select the IVR menu > click Save
- To edit an existing assigned menu, select IVR Settings > Select IVR Menu under the Company Hours Top Menu or the After Hours Top Menu