Boost Wi-Fi 6

Wi-Fi is technology that connects your personal and office devices to the Internet without a physical wired connection. This technology transmits radio signals to and from your Internet modem or wireless access point (WAP) so you can have the flexibility to engage with your team or customers or enable remote cameras or point-of-sale (POS) systems without being tethered down.

‘2.4GHz’ and ‘5GHz’ correspond to different Wi-Fi frequencies. Neither can be deemed ‘best’ for business. In general, 2.4 Ghz offers speeds great for coverage of farther distances. 5 GHz offers faster speeds great for streaming in a closer range of the modem. Each network has its advantages and disadvantages. See the table below for more information:

**The GHz range of a wireless device doesn’t determine the maximum speed of the Wi-Fi. Consideration must be made for the environment in which the network is set up, along with the internet speed plan subscribed and the capability of devices used.

Wi-Fi 6 is the name for the latest Wi-Fi technology certified by the Wi-Fi Alliance, based on the IEEE 802.11ax standard. The key benefits of Wi-Fi 6 are higher data rates, increased capacity for devices, improved performance in environments with many connected devices, and improved power efficiency (battery life) for connected devices.

TELUS Boost Wi-Fi 6 hardware is designed with tri-band technology.

PureFibre Wi-Fi - Technical specifications

• Wi-Fi Radios: Tri-band

• IoT Radios: Zwave - 100kbps | Bluetooth Low Energy - 2Mbps | Zigbee - 250kbps

• Antennas: 2.4GHz 4x4 | 5GHz 1 4x4 | 5GHz 2 4x4

• Coverage Sq Ft: Up to 2500 sq ft per Access Point

• Ethernet Ports: 1 x 2.5G | 2 x 1G

• MoCA: 2.5 MoCA

• Wi-Fi: Wi-Fi 6 802.11 a/b/g/n/ac/ax

How your personal device affects Wi-Fi performance

Even though you may subscribe to a high speed TELUS Internet plan, your Wi-Fi device may only achieve a portion of the maximum speed of your plan.

Newer or higher-end devices are more likely to outperform older or lower-end devices. Since not all devices are created equal, you might notice that some of your devices perform faster when connected to your Wi-Fi network.

Wi-Fi speeds may be slower on older devices, such as early generation smartphones, tablets and iPads. These same devices may also be impacting the performance of your whole Wi-Fi network, slowing down other devices in your home. All Wi-Fi devices have to communicate with your modem, the legacy devices communicates slowly with the modem and every other device will have to wait longer until this device finishes thus slowing the experience on the newer devices.

Understanding the capabilities of your devices

Wi-Fi can propagate on 2 different frequency bands: 2.4GHz and 5GHz. Wi-Fi on 2.4GHz travels farther but slower than 5GHz. Older devices mostly operate on 2.4GHz band, while newer devices operate on either 2.4GHz or 5GHz. If a device is capable of 2.4GHz and 5GHz, this is considered a dual band device. Boost Wi-Fi 6 is tri-band with one 2.4GHz 4x4 antenna and two 5GHz 4x4 antennas. Use 2.4 GHz to cover a larger area. Use 5GHz to cover a smaller area but obtain faster Wi-Fi speed.

What are the factors that affect Wi-Fi?

The strength of your Wi-Fi signal can be impacted by a range of factors, including:

• Interference from radio devices

• Wi-Fi interference

• Bandwidth sharing

• The specification of your device

• The size and building material of your business space such as exterior walls, concrete and brick

Wi-Fi interference

Some devices may cause interference with your Wi-Fi signal if they are within close proximity to your modem. If possible, try removing or turning off the sources of potential interference. Try to relocate the following away from your modem and Wi-Fi devices:

• Wireless security cameras

• Cordless telephone base stations

• Microwaves

• Wireless speaker systems

• Certain monitors and LCD displays

To improve performance, try moving those devices away from your modem. If the interference persists, contact the device manufacturer for additional troubleshooting.

Basic troubleshooting tips

Try the these initial steps to see if your performance improves before progressing:

1. Disconnect and reconnect to your Wi-Fi on your devices

   • Wi-Fi speeds may be slower on older devices, such as early generation smartphones, tablets and iPads. These same devices may also be impacting the performance of your whole Wi-Fi network, slowing down other devices

   • If you are operating older devices consider disconnecting these devices when not in use or upgrading these devices

2. Restart your Internet modem. This will prompt the modem to find the optimal signal to use for your situation

   • Restarting or resetting your modem may only provide a temporary fix to your problem. If you find the issue reoccurs, contact us in order for us to find and fix the root cause of the problem

How to improve Wi-Fi performance

With your devices:

With your Wi-Fi: