My TELUS Bill Analyzer FAQ

Frequently asked questions about My TELUS Bill Analyzer

Q.How much billing history will be available?


A: Bill Analyzer stores detail for current month plus the prior 11 months and summary data for current month plus the prior 17 months.

Q. How soon after my bill cycle will my statement be available online?


A. Billing data is available within 5 days of the bill cycle date. When scheduling a statement or report, you should select a date a minimum of 5 days after your billing cycle to ensure that the data is available. If the data is not yet available, you can program to receive a notification advising this and select for the report to be automatically sent at the earliest possible date.

Q. Is the PDF of the print bill available in Bill Analyzer?


A: Yes, the PDF of the Print Bill is available for most accounts. Click on PDF Bill next to that account to download your print bill. Learn how to Download your monthly bill or statement.

Q. Why isn’t there a PDF of the print bill for some Statements?


A: PDFs of the Bill are available for most billing systems. If you cannot download the Bill PDF copy, you can also use the Bill Analyzer Online Statement to serve as a legal copy of your monthly bill for accounting and payment purposes.

Q. Why isn’t there a PDF of the print bill for some Statements?


A: PDFs of the Bill are available for most billing systems. If you cannot download the Bill PDF copy, you can also use the Bill Analyzer Online Statement to serve as a legal copy of your monthly bill for accounting and payment purposes.

Q. How can I be sure to get a PDF version of my bill?


A: The PDF of the bill is only available for some accounts types. For the best results, we recommend that you download the Bill Analyzer Online Statement either in summary or detail form, as this is available for 100% of accounts in Bill Analyzer.

Q. When I set my account to paperless billing, is the change immediate?


A. The change may take up to a week to process and depending on when requested, it should be completed before the next billing cycle.

Q. What is the difference between a monthly statement report and a monthly data report?


A. There are two types of selections that can be made:

  1. Month/Year statements: Includes all charges and credits that were incurred on a statement that was run on
    any bill cycle during that month. Charges may include pre-billing for future months or charges for overage on
    previous months.
  2. Month/Year data: Includes charges and credits that were actually incurred on any calendar day of the selected month, regardless of bill cycle. This option can therefore include data from bills produced in more than one TELUS Bill Cycle. (Tip: if you are requesting a recurring report, you will want to select the previous month's bills).

Q. Why are some charges or adjustments for wireline services shown in «previous charges» in Bill Analyzer, while they are shown in «current charges» on the PDF bill?


A. Bill Analyzer will reconcile to the print bill. You may notice however that some tax adjustments, adjustments, balances transferred in and out, and payments will occur within ‘current charges’ in Bill Analyzer as opposed to ‘previous charges’. We will continue to investigate enhancements to presentation but please be assured that the data is accurate and reconciles – it just presents differently.

Q. Why don’t my wireless taxes reconcile perfectly within the bill?


A. Within our wireless source data, the TELUS systems suppress taxes in detailed reporting where the charge is less than $2.00 and the tax detail table rounds slightly differently than the tax summary detail. This may result in tax charges with rounding errors in Bill Analyzer. We will continue to investigate enhancements regarding this reconciliation but please be assured that the Statement Summary and Total Balance Due are correct.

Q. Can payments be made within Bill Analyzer?


A. Yes. you make bank account or credit card payments directly from within Bill Analyzer. All Bill Analyzer customers will have access to make online payments against any or all of their linked accounts.

Learn how to Make a payment with My TELUS Bill Analyzer

Q. Are payments processed in real time?


A: Once a payment is submitted online, it will be posted back into the billing system by the end of the next day (i.e. a payment placed on Monday will be in our system by end of day Tuesday). Your bank may take up to 5 days to process your payment, remit the funds to TELUS and notify us if it has been rejected.

Q. What happens if my payment is rejected?


A: If your payment is rejected by your bank, you’ll receive an email notification that you’ll need to remit another payment and that you may incur late payment charges in the meantime.

Payments may reject if:

  • The bank account details were not typed properly
  • The account has been closed
  • There were insufficient funds

Q. What if I overpay?


A: Overpayment on an account will result in a credit, which will be applied against future billing.

Q. Can I see my Pre-Authorized Payments (PAP) or other payments online?


A: If you are set up for Pre-authorized Payments or if you make a payment through another method (i.e. cheque, ETF), it will show in Bill Analyzer.

From Statements, hover your mouse on the end of the line that displays the desired account. You will see three side by side dots. Click on the dots and
select Payment History to view all payments for that account.

Alternatively, also from Statements, you can click on the Manage Payments and then select Payment History from the drop down menu.

Q. What are the advantages of paying via online payment with Bill Analyzer?


A: Online Payments are the fastest way for you to send your payments to us, and have the payment applied to your account immediately. Bank account details do not expire, do not require the same maintenance as credit cards, and can be stored indefinitely against your user profile. This ensures the payment method is reusable across all of your accounts - even if you have hundreds of accounts - enter it once, use it for all accounts.

Q. What notifications will I receive after submitting an online payment?


A: Bill Analyzer will automatically send you a payment confirmation email when you schedule a payment (whether the payment is for today's date or future dated). This confirms that the payment is scheduled, for what amount and which date. You will only receive a subsequent notification if the payment is rejected by your bank.


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