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All my devices cannot connect to the Internet (ZyXEL VGS - 1432)

All my devices cannot connect to the Internet (ZyXEL VGS - 1432)

Verify which lights you see on your modem and follow the related troubleshooting steps.

What lights do you see on your modem?

Internet light is off
Internet and WLAN lights are on
Power light is red
Internet light is green / Wi-Fi light is off
  • Can't connect to the Internet
  • Disconnecting Wi-Fi
  • Slow Internet connection
  • Can't browse certain websites
  • How to troubleshoot frequent loss of Internet connection

Getting started

  • Connect to your Wi-Fi
  • Enable TELUS Internet and Optik TV with Easy connect
  • Prepare for repair

Learning

  • Change your Wi-Fi network’s name and password on My TELUS
  • Modems explained

Troubleshooting

  • Slow Internet connection
  • Wi-Fi performance explained
  • Can’t connect to your TELUS Office internet: Some of my devices cannot connect
  • Can't connect to your TELUS Office internet: All my devices cannot connect
  • All my devices cannot connect to the internet (Actiontec T3200M)
  • All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)
  • All my devices cannot connect to the Internet (Actiontec T1200H / T2200H)
  • All my devices cannot connect to the Internet (ZyXEL VGS - 1432)
  • All my devices cannot connect to the internet (TELUS Wi-Fi Hub)

Interesting articles

  • Reset your modem to factory settings

Getting started

  • Setting up email on your mobile device
  • TELUS Webmail explained
  • Sign in to TELUS Webmail
  • Transfer Shaw email to TELUS email
  • Best password practices for your TELUS email
  • Set up TELUS Email on your computer
  • Set up TELUS email on your iPhone or iPad
  • Setting up TELUS Email on your mobile device or tablet
  • Change your TELUS email password

Learning

  • Change your TELUS email password
  • Differences between TELUS.net, TELUS Webmail, and TELUS email
  • How to manage spam email
  • Tips on identifying spam

Troubleshooting

  • Troubleshoot email issues
  • Reset your TELUS Webmail password and add a recovery email address
  • mytelus.telus.com is now retired

Interesting articles

  • TELUS Webmail email storage

Getting started

  • TELUS email powered by Google: What you need to know
  • Day one checklist
  • Logging into Google Apps and Services with alternate email address
  • Set up TELUS Email on your computer
  • Setting up TELUS Email on your mobile device or tablet
  • Change your TELUS email password
  • Send an email from an alias

Learning

  • Less secure applications

Troubleshooting

  • Frequently asked questions: TELUS email transition
Contact support

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