Skip to contentSkip to search
  • Personal
  • Health
  • Agriculture & Consumer Goods
  • Social Impact
  • Support
    Support
    Support
TELUS Business
  • Security
  • Managed IT
  • Business deals
TELUS Business
Cart has 0 itemsCart
Support
Office Internet
Fix an issue
Connection issues
Can't connect to your TELUS Office Internet: All my devices cannot connect
All my devices cannot connect to the Internet (ZyXEL VGS - 1432)

All my devices cannot connect to the Internet (ZyXEL VGS - 1432)

Verify which lights you see on your modem and follow the related troubleshooting steps.

What lights do you see on your modem?

Internet light is off
Internet and WLAN lights are on
Power light is red
Internet light is green / Wi-Fi light is off

Select another modem

  • Actiontec T3200M
  • Actiontec V1000H / V2000H
  • Actiontec T1200H / T2200H
  • Can't connect to the internet
  • Can't connect to your TELUS Office Internet: All my devices cannot connect
  • Can’t connect to your TELUS Office Internet: Some of my devices cannot connect
  • Troubleshooting slow internet speeds
  • Other factors impacting your wired internet speed
  • Retrieve your Wi-Fi password
  • Troubleshoot frequent loss of Business Wi-Fi Internet connection
  • Other factors impacting your Wi-Fi internet speed
  • Prepare for your repair appointment
  • Technical support policy (Québec only)
Contact support

Search Support

SupportSupport
Find a storeFind a store
Contact usContact us
The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
Linkedin
Twitter
Facebook
Instagram
COMPANYAbout Us CareersInvestorsThe Network that gives backSustainabilityOur ImpactLegalUser TermsPrivacy / CookiesWireless Code, SimplifiedPolicies and Disclosures TELUS & CRTC Wireless Code
HelpAccessibilityTELUS Service StatusOrder StatusSecurity OTHER TELUS PROPERTIESCommercial Business (101+)TELUS HealthTELUS Agriculture
SupportSupport
Find a storeFind a store
Contact usContact us

TERRITORIAL ACKNOWLEDGEMENT

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Investors
The Network that gives back
Sustainability
Our Impact
Accessibility
TELUS Service Status
Order Status
Security
User Terms
Privacy / Cookies
Wireless Code, Simplified
Policies and Disclosures
TELUS & CRTC Wireless Code
Commercial Business (101+)
TELUS Health
TELUS Agriculture
Linkedin
Twitter
Facebook
Instagram
©2023 TELUS