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All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)

All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)

Verify which lights you see on your modem and follow the related troubleshooting steps.

What lights do you see on your modem?

Internet light is off
Internet and Wi-Fi lights are on
Power light is red
Internet light is green / Wi-Fi light is off
  • Can't connect to the internet
  • Disconnecting Wi-Fi
  • Troubleshooting slow internet speeds
  • Can't browse certain websites
  • Troubleshoot frequent loss of Wi-Fi Internet connection
  • Restart your Internet modem or gateway

Getting started

  • Connect to your Wi-Fi
  • Prepare for repair

Learning

  • Modems explained

Troubleshooting

  • Troubleshooting slow internet speeds
  • Wi-Fi performance explained
  • Can’t connect to your TELUS Office internet: Some of my devices cannot connect
  • Can't connect to your TELUS Office internet: All my devices cannot connect
  • All my devices cannot connect to the internet (Actiontec T3200M)
  • All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)
  • All my devices cannot connect to the Internet (Actiontec T1200H / T2200H)
  • All my devices cannot connect to the Internet (ZyXEL VGS - 1432)

Interesting articles

  • Reset your modem to factory settings

Getting started

  • Enable Smart Wi-Fi on your Advanced Wi-Fi modem

Learning

  • Dual-Band Wi-Fi Networks
  • Internet speed test
  • Internet speed explained
  • Wi-Fi speed and coverage explained
  • Change your Wi-Fi network’s name and password

Troubleshooting

  • Optimize your Wi-Fi
  • Other factors impacting your wired internet speed
  • Other factors impacting your Wi-Fi internet speed
  • Wi-Fi performance and your device
  • Troubleshoot Boost Wi-Fi by Modem Type
  • Troubleshoot Boost Wi-Fi

Interesting articles

  • Experiencing slow speeds

Learning

  • Set up your modem to use a static IP
  • Adding a public Static IP address to a TELUS Office Internet plan

Troubleshooting

  • Retrieve your Wi-Fi password

Interesting articles

  • Create a guest network
  • ICI TOU.TV EXTRA (Quebec only)
  • Copyright
  • Technical support policy (Québec only)

Getting started

  • Find or connect to a TELUS Wi-Fi location
Contact support

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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TERRITORIAL ACKNOWLEDGEMENT

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Investors
The Network that gives back
Sustainability
Our Impact
Accessibility
TELUS Service Status
Order Status
Security
User Terms
Privacy / Cookies
Wireless Code, Simplified
Policies and Disclosures
TELUS & CRTC Wireless Code
Commercial Business (101+)
TELUS Health
TELUS Agriculture
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