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Connection issues
Can't connect to your TELUS Office Internet: All my devices cannot connect
All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)

All my devices cannot connect to the Internet (Actiontec V1000H / V2000H)

Verify which lights you see on your modem and follow the related troubleshooting steps.

What lights do you see on your modem?

Internet light is off
Internet and Wi-Fi lights are on
Power light is red
Internet light is green / Wi-Fi light is off

Select another modem

  • Actiontec T3200M
  • Actiontec T1200H / T2200H
  • ZyXEL VGS - 1432
  • Can't connect to the internet
  • Can't connect to your TELUS Office Internet: All my devices cannot connect
  • Can’t connect to your TELUS Office Internet: Some of my devices cannot connect
  • Troubleshooting slow internet speeds
  • Other factors impacting your wired internet speed
  • Retrieve your Wi-Fi password
  • Troubleshoot frequent loss of Wi-Fi Internet connection
  • Other factors impacting your Wi-Fi internet speed
  • Prepare for your repair appointment
  • Technical support policy (Québec only)
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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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TERRITORIAL ACKNOWLEDGEMENT

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Investors
The Network that gives back
Sustainability
Our Impact
Accessibility
TELUS Service Status
Order Status
Security
User Terms
Privacy / Cookies
Wireless Code, Simplified
Policies and Disclosures
TELUS & CRTC Wireless Code
Commercial Business (101+)
TELUS Health
TELUS Agriculture
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Twitter
Facebook
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