About IP addresses

Most of the IP addresses are assigned dynamically using DHCP (Dynamic Host Configuration Protocol) server. Dynamic IPs are how most business networks are configured and are included with your TELUS Office Internet or PureFibre™ plan. Dynamic IPs will change from time to time.

A static IP address is an IP Address that does not change. Once your device is assigned a static IP address by TELUS, that number typically stays the same until the device is decommissioned or your network architecture changes. Static IP addresses are generally used by devices and applications that need to be accessed remotely.

When a static IP might be useful

A static IP is useful for businesses that have needs such as:

• Host a web, mail or FTP server

• Access a shared printer or corporate network remotely

• Host a webcam for video streaming

• Connect IP cameras

• Use video conference applications

Static IP address is an optional add-on feature to your TELUS Office Internet or PureFibre plan. Configurations may vary depending on your HSIA service, configurations may vary.

DHCP Static IP is a long lease IP provided via DHCP direct to your end devices. To implement the TELUS DHCP Static IP, your end device must be configured to request an address via TELUS’ DHCP Static IP server. Each IP will be registered to the media access control (MAC) address for the device that needs it, which will retain the reserved IP until the MAC address is removed or changed.

You are responsible for providing end device MAC addresses.

• If your MAC address is not registered, you will be assigned a dynamic IP by default. This will allow you to browse the internet. Certain locations will get 10.x IPs until the device is registered. These IP addresses will not allow you to browse.

• DHCP Static IP addresses are assigned by TELUS. You cannot hard code the information in the TCP/IP settings. DHCP Static IP addresses are location-dependent and are subject to change in the event of a move or network upgrade.

Static IP Subnet is a permanent and unchanging IP available in either: 

• 1 Static IP (subnet /30)

• 5 Static IPs (subnet /29)

Your end device will not need a DHCP setting. Customers do need to configure their end device with the Gateway IP, Subnet Mask, Usable IPs and default DNS that is emailed to them (and should be provided to their technical contact or IT department in advance of the installation).

You are responsible for managing the configuration/hard coding of your own end devices.

• There is no IP address limitation with Static IP Subnet service.

• To avoid service disruption, Static IP Subnet service will require a customer technical contact onsite for the installation. After-hours appointments can be arranged if needed.

Your TELUS technician will ensure your static IP is provisioned or you can call TELUS Business technical support at 1-800-361-3311 post installation to register your modem/router’s MAC address and obtain a static IP.

Checklist for DHCP Static IP appointment

☐  Technical contact onsite with access to your device

☐  MAC address for registration

You are responsible for providing end device MAC addresses and a technical contact onsite for the installation.

Your TELUS technician will ensure your Static IP subnet is provisioned to your TELUS modem. You will need to manually configure IP addresses on your end devices. 

Checklist for Static IP Subnet appointment

☐  Ensure your on-site technical contact has access to your device

☐  Refer to the customer email with the required IP information (gateway IP, subnet mask, IP subnet for customer, usable IPs, DNS)

You must configure your end device with the static IP subnet and required network information (Gateway IP, Subnet Mask, Usable IPs and DNS). This information is sent via email and should be provided to your technical contact or IT department in advance of the installation.

What is a DHCP Static IP?

A DHCP Static IP or DHCP Reservation is a pre-set IP that’s provided by a DHCP Server, and given to a NIC when a NIC calls out to a DHCP server for an IP address. 

How is a DHCP Static IP configured?

Your device will always be assigned the same IP from the IP server as long as the device MAC is registered with TELUS. TELUS IP servers requires your device to be set up to accept DHCP so that the device requests a lease every few hours. If the device is not set on DHCP, the lease will expire and the internet will stop working.

Where do I find the required network information for Static IP Subnet?

At the time of order, your Static IP Subnet information (Gateway IP, Subnet Mask, Usable IPs and applicable DNS) is sent to the email on file. Please check your inbox or spam folder.

Will I need to have a technical contact on site for the static installation?

Yes. It is highly recommended to have someone with the technical expertise to configure your end device(s).

Where do I obtain service or technical support after my Internet and static IP installation?

For after-installation support, please contact 1-800-361-3311 and our technical support team will assist you.

What is RDNS/PTR and how do I add it to my Static IP Subnet address?

RDNS stands for Reverse Domain Name System. It enables B2B businesses to reverse look up the company name from the static IP address. Reverse DNS can be set up for your Static IP Subnet IP addresses in 2-5 business days. To add RDNS to your Static IP Subnet, contact the Business Services Technical Support team at 1-800-361-3311 and provide the IP address, domain name and host information.