Our purpose

Caring for our planet

Doing good for our climate: reducing energy use and lowering our GHG emissions

When it comes to climate change action, we are leaders in our industry. Canada’s climate is expected to undergo further substantial change and there is an increased risk of severe weather events such as heavy rainfall and related flooding, as well as dry spells and related forest fires. These events impact our ability to provide reliable service to our customers.

As a social capitalism company, we are committed to following sustainable and responsible business practices and making decisions that balance economic growth with social and environmental benefits.

TELUS has a strong foundation of sustainability governance which supports our commitment to environmental stewardship and responsible corporate citizenship. This governance includes developing and implementing effective strategies, assessing and managing risks (including climate-related risks), setting targets and objectives as well as reporting on our progress and performance.

We understand our operations can have an impact on the environment and our Environmental Policy and Environmental Management System, certified to the ISO 14001:2015 standard, act as a guide and framework to manage and report on environmental risk.

We also understand there can be a financial impact on our operations from climate-related risks and opportunities. Therefore, we have disclosed relevant governance practices, strategies, risk management activities and targets in this report.


    The Corporate Governance Committee of the Board of Directors has a risk oversight role, which includes corporate social responsibility and environment matters, including impacts of climate change.

    Our management team regularly assesses and manages climate-related risks in a variety of ways including:

    • Having a sustainability index, including environmental and social metrics on our corporate scorecard
    • Benchmarking through formal and informal materiality assessments
    • Data and scenario analysis processes.


    Our climate-related risk strategy includes three key components:

    • Mitigation: focusing on absolute energy use and carbon dioxide emission (CO2e) equivalent reduction
    • Adaptation: focusing on business continuity planning and readiness for the potential physical risks of a changing climate on our operations
    • Innovation: to help customers realize their climate change targets through product and service solutions such as video conferencing

    Metrics and targets

    To demonstrate our commitment to reducing our impact on climate change, we have the following goals:

    • Reduce our absolute domestic energy consumption by 10 per cent from 2010 levels by 2020
    • Reduce our absolute domestic greenhouse gas (GHG) emissions by 25 per cent from 2010 levels by 2020

    We support the UNGC Principles on the environment, and our targets are aligned in support of UN SDG 13.

    Please see the Sustainability Data and Information section of this website for energY, GHG and environmental data