Making the world a better place


Sustainability is embedded into our core business strategy and our sustainability performance provides us with social, environmental and economic opportunity. Through our 2019 Sustainability Report, we aim to disclose our performance on important issues in a way that highlights the relationship between business success and sustainability.


Our key priorities

Our stories

Sharing our progress

Our long-standing commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. TELUS Health is Canada’s largest healthcare IT provider, and TELUS International is a customer experience provider that designs, builds and delivers digital solutions for global and disruptive brands.

Driven by our passionate social purpose to connect all Canadians for good, our deeply meaningful and enduring philosophy to give where we live has inspired our team members and retirees to contribute more than $736 million and over 1.4 million days of service since 2000.

Darren Entwistle, President and CEO

2019 CEO Sustainability Letter

Doug French, Executive VP and CFO

2019 CFO Sustainability Letter

2019 Highlights



in community giving



in domestic GHG emissions (since 2010)


consecutive year

on the Dow Jones Sustainability World Index

Wall Street Journal Top 100

This year, we were one of only 3 Canadian companies and the only telecom to make the Wall Street Journal's 100 Most Sustainably Managed Companies in the World list – ranking 29th overall and 15th globally for leadership in social capitalism and giving back.

See how we're helping communities

Transforming healthcare

As of 2019, 104,600 primary and extended health care providers are using TELUS technology to connect members of the health ecosystem. Since the Health for Good program started, we have supported 22,000 patient visits to our mobile health clinics. We signed seven new Health for Good partnerships in 2019 to deploy mobile health clinics.

Learn more about our health care initiatives

Caring for our planet

In 2019, we exceeded our previous climate goals and achieved a 31% GHG emissions reduction over 2010 levels for our domestic operations

Learn more about our environmental initiatives

Empowering Canadians with connectivity

Since our Internet for Good program started, we’ve provided 39,000 Canadians from low-income families access to low-cost, subsidized, high-speed internet. Since our Mobility for Good program started, we’ve connected 3,900 youth with a free smartphone and free data plan to support their transition from care. In 2019, we had reached a cumulative 255,000 Canadians through our TELUS Wise workshops.

Learn more about our connectivity initiatives

Giving back to our community

The TELUS family has donated $1.3 billion since 2000 to build stronger, healthier and more sustainable communities.

Learn more about our community initiatives

Get the 2019 Sustainability Report