Telecommunications network investments unlock social and economic opportunities for everyone

Telecom networks fuel the economy, touching everything from banking to education, to healthcare and food production. Governments at all levels can support prosperous economic and social outcomes by promoting sustainable competition and enabling private investments for network availability and future innovation.
A father and daughter viewing a computer screen while seated at a desk
Learn more about how policies and regulations can impact internet availability and the quality of our networks—helping to drive new technologies that improve our lives.

Some of the ways we advocate

Critical network infrastructure

The CRTC is currently reviewing the wholesale framework for wireline services. Wholesale regimes have existed in Canada for many years, and the current consideration is whether to require carriers to provide resellers access to fibre-to-the-premises (FTTP) infrastructure. 
This decision would uniquely impact different parts of the country. It is important that the CRTC determine both if a wholesale framework is required, and if it is required, how that framework may impact different regions of Canada.
Any policy must take into account the current operating parameters, the unique competitive realities of each region, the network build requirements for that geography​ and the necessary conditions required to drive sustainable competition within that particular region.

Driving innovation through investment

Unlocking the power of new technologies that can improve our quality of life and deliver economic, social and environmental benefits is dependent on having the most advanced, resilient and reliable networks. That’s why network investments are so critical to innovation and the development of game changing solutions like early forest fire detection and smart farming, made possible through 5G technology. Fostering innovative solutions contributes significantly to Canada’s economic growth, new job creation, fueling the digital revolution and making lives better for Canadians.

Connectivity for rural and Indigenous communities

With limited access to healthcare, education and government services, reliable internet connectivity is essential to bridge the gap for Canadians living in rural, remote and Indigenous communities. To support thriving rural economies, all Canadians need access to high-speed internet in order to participate fully in our digital economy, and connect to online job opportunities, e-commerce and remote work and education. Connectivity is a crucial tool in reconciliation, helping to close the gap between Indigenous and non-Indigenous communities and supporting self-determination for Indigenous peoples.

Digital policy is climate policy

Mitigating climate change requires advanced technology solutions and connectivity. This includes both wireless technologies like 5G, and a transformative rural broadband investment to connect the remaining parts of Canada to high speed internet – so that benefits like remote work, which decreases emissions from transportation, for example, can be more broadly adopted. Research shows that broadband internet and digital technologies can reduce greenhouse gas emissions (GHGs) by 15 per cent to 20 per cent over current levels. The robust broadband infrastructure in Canada lays a foundation for a greener and more sustainable future.

Next generation networks unlock essential benefits

By expanding broadband access, we can bridge the digital divide and ensure that more Canadians benefit from reliable, high-speed internet, connecting them to the care they need, no matter where they live or work. Digital solutions are becoming embedded in our healthcare delivery model, as well as our food supply chain. There is an immense opportunity to deliver improved healthcare access and outcomes, as well as make our food more sustainable if we are able to continue to expand and build our networks.
Wholesale wireline review

When it comes to competition in telecommunication, Canada cannot adopt a “one size fits all” approach to address regional realities

The Canadian Radio-television and Telecommunications Commission (CRTC) is considering mandating access to fibre-to-the-premises (FTTP) networks to address competition concerns in some markets for high-speed internet.
As demand for reliable, resilient, and affordable internet service continues to grow across Canada, so too will the demand for continued network investment and deployment. 
What determines the right internet policy for Canada? 
Two TELUS technicians installing an underground wireline

Fast Facts

  • Between
    2017 and 2022
    , fibre availability almost doubled – from 35 per cent of households in 2017 to nearly 64 per cent of households in 2022. Fibre adoption is up 16.4 percentage points and average residential download speeds have quintupled during the same period;
  • Many communities‌ — ‌including large cities, smaller communities‌ and rural areas‌ — ‌still lack access to FTTP networks;
  • The higher cost of building and maintaining networks in Alberta and British Columbia is due to challenging topography, lower population density, higher labour costs‌ and risk of natural disasters;
  • Escalating labour costs in rural areas undermine the business case for network deployment;
  • Labour cost pressures are particularly acute in Alberta and British Columbia, where labour rates are 12 per cent higher than in Ontario and Quebec, and approximately 60 per cent of the cost of building networks is labour costs (Our World in Data 2023) (Labor share of gross domestic product (GDP 2020); and
  • According to the CRTC’s
    decision, the field of wholesale-based competitors in Ontario and Quebec has become less competitive, while competition has increased in Western and Atlantic Canada. At the end of 2022, wholesale-based competitors served 25 per cent fewer subscribers in Ontario and Quebec than they did two years prior. Meanwhile, in Western Canada, subscribers to services provided by wholesale-based competitors have increased by 17 per cent since 2020, while Atlantic Canada saw a 44 per cent increase in subscribers
    (CRTC, 2023)
A man at his desk chatting on his smartphone
Investment and innovation

Network investments support economic growth

The telecommunications industry is a significant driver of Canada’s economic growth – the networks they build are a core, foundational part of Canada's overall infrastructure and key for economic and social development.
Through their network investments and job generation, telcos play a crucial role in fostering innovation that improves efficiency across industry sectors, creates opportunities throughout the supply chain‌ and gives Canada its technological edge in a rapidly evolving digital world.
Rural and Indigenous connectivity

Connectivity for rural, remote‌ and Indigenous communities

TELUS remains committed to expanding broadband access to bridge the digital divide, and ensure that all Canadians benefit from reliable connectivity. Access to reliable high-speed internet is essential for Canadians located all across our vast country to participate fully in the digital economy.
A middle-aged Indigenous man standing in a doorway
Two women taking a selfie while standing in a forest
Social and environmental impact

The benefits of network investments

Broadband internet and 5G has revolutionized digital access across the country, ensuring Canadians are connected to high-speed internet means they can benefit from virtual healthcare, online education, public services and remote work. 
It is also capable of advancing climate solutions to accelerate sustainability and support Canada’s carbon emissions reduction efforts.

These benefits are a direct result of a robust network infrastructure and its continued reliability. To achieve this and support Canada’s climate change mitigation, we need smart digital policy to be embedded with Canada’s climate action plan.

Connectivity creates opportunities for economic transformation

TELUS and government partners provide access to education, virtual and the digital economy, making opportunities accessible for all Canadians, regardless of where they live and work.
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