Earning and maintaining your trust

We believe that an important part of respecting privacy is to be clear about how we handle customers' personal information, and to make information about our approach easily accessible.

We have developed our Privacy Commitment to provide you with more specific details about our privacy practices, and our Privacy Code which sets out the general principles that govern the collection, use and disclosure of our customers' personal information.

We suggest that you start with our Privacy Commitment, which provides a summary of our customer privacy practices. Our Privacy Code is a lengthier document which details our privacy practices for the protection of the personal information of both TELUS customers and TELUS team members.

TELUS Privacy Commitment

Our Privacy Commitment provides specific details about our customer privacy practices.

The TELUS Privacy Code

Our Privacy Code sets out the general principles that govern the collection, use and disclosure of our customers' and team members’ personal information.