About TELUS
Policies and disclosures
This section will help you better understand our various policies and legal disclosures, and our commitment to customers.
Policies and disclosures
User terms
By accessing this TELUS web site you agree to be bound by the terms outlined in this section.
View user termsPolicies and disclosures
TELUS code of ethics and conduct
TELUS is committed to maintaining the highest standards of ethical professional conduct.
View our codePolicies and disclosures
TELUS anti-bribery and corruption policy
TELUS is committed to integrity in business and has a zero tolerance for bribery and corruption.
View our policyPolicies and disclosures
Tariffs
Find detailed information about TELUS tariffs.
Learn about TELUS TariffsPolicies and disclosures
Environmental responsibility
TELUS is committed to being an environmental leader. Learn about our environmental policy, which applies to our entire organization, including operations, facilities, products and services, distribution and logistics, waste management, suppliers and key business partners, and due diligence.
See our policyPolicies and disclosures
Quality of service
Access our Canadian Radio-Television and Telecommunications Commission (CRTC) mandated quarterly reports.
Learn about our quality of servicePolicies and disclosures
Building access agreements
Find information about TELUS building access agreements.
See our agreementsPolicies and disclosures
Network interface disclosures
For telecommunications industry professionals, find TELUS Network Interface Disclosure information, documentation, and contacts.
See network interface disclosuresPolicies and disclosures
Local service rates
View our residence exchange local line rates and connection charges for both Alberta and British Columbia.
See local service ratesPolicies and disclosures
Tax strategy
TELUS applies high ethical standards at all times in dealing with Taxation matters.
View our tax strategyPolicies and disclosures
Customer code of conduct
TELUS is committed to providing a safe and respectful work environment for all employees in our retail stores that is free from any abusive behaviours.
View the codePolicies and disclosures
BC Electronic Equipment Stewardship Plan
TELUS developed its own BC Electronic Equipment Stewardship Plan in order to adhere to the requirements under the Environmental Management Act.
View our plan