About TELUS

Policies and disclosures

This section will help you better understand our various policies and legal disclosures, and our commitment to customers.

Information to help you understand TELUS' privacy code, user policies, and legal disclosures and practices.

Policies and disclosures

User terms

By accessing this TELUS web site you agree to be bound by the terms outlined in this section.

View user terms

Policies and disclosures

TELUS code of ethics and conduct

TELUS is committed to maintaining the highest standards of ethical professional conduct.

View our code

Policies and disclosures

TELUS anti-bribery and corruption policy

TELUS is committed to integrity in business and has a zero tolerance for bribery and corruption.

View our policy

Policies and disclosures

Tariffs

Find detailed information about TELUS tariffs.

Learn about TELUS Tariffs

Policies and disclosures

Environmental responsibility

TELUS is committed to being an environmental leader. Learn about our environmentally friendly policies.

View our environment policies

Policies and disclosures

Quality of service

Access our Canadian Radio-Television and Telecommunications Commission (CRTC) mandated quarterly reports.

Learn about our quality of service

Policies and disclosures

Building access agreements

Find information about TELUS building access agreements.

See our agreements

Policies and disclosures

Network interface disclosures

For telecommunications industry professionals, find TELUS Network Interface Disclosure information, documentation, and contacts.

See network interface disclosures

Policies and disclosures

Local service rates

View our residence exchange local line rates and connection charges for both Alberta and British Columbia.

See local service rates