AUGUST 31, 2021

TELUS prioritizes the health and safety of team members and customers by introducing Covid-19 vaccination policy

Team members can resume working in the office when corporate buildings reopen in January 2022

Vancouver - Today, TELUS announced our vaccination policy for all Canadian team members. As a world-leading social purpose organization and Canada’s largest Health IT provider, we know that vaccines are the best way to protect our team, our customers, our families and our communities from Covid-19. Highlights of the policy include:

  • Effective October 1, all TELUS team members and guests will be required to be fully vaccinated against Covid-19 to enter a TELUS administrative building. 

  • Effective October 15, all team members working outside of their residence in a customer-facing environment such as in retail, health, or as a technician supporting customers must be fully vaccinated against Covid-19 or submit to at least twice-weekly rapid antigen testing to prove they are Covid-19 negative. 

  • Effective January 2022, fully vaccinated office workers will be given the opportunity to return to work in a TELUS building on a part or full-time basis, as part of our innovative Work Styles policy that has enabled team members to work when and where they are most effective since 2006. Unvaccinated team members will continue to work from home. 

This decision comes as vaccination rates amongst Canadians continue to rise, and with strong support for vaccination amongst team members. Notably, in a survey of a cross-section of team members in June, 89 per cent of respondents shared that they had already been vaccinated or that they intended to get vaccinated - a figure that was materially higher than Canadian poll numbers at the time.  

As a world-leading social purpose organization committed to improving the health and quality of life of all Canadians, we believe this is the right thing to do to protect our team members, their families, and our customers. The science is clear: vaccinations prevent serious illness and save lives, and are the best way to protect our team, our customers, and their loved ones.

Team members working outside of the home will continue to follow safety protocols advised by our TELUS Medical Advisory Council and based on public health guidance and epidemiological data. TELUS customers can continue to request virtual home installations where they are guided through the installation or repair process over the phone or by a video call. 

TELUS launched a flexible Work Styles program in 2006 to offer team members the option to work where and when they’re most effective. Before the Covid-19 pandemic, 75 per cent of our Canadian team members spent time working remotely, and now 95 per cent of our team and 99 per cent of our domestic call centre team members work from home. Given TELUS’ innovative Work Styles policy, team members are not expected to return to working in the office full time. Currently, TELUS plans to reopen offices in January 2022, at which time fully vaccinated team members will be given the option to work in an office setting when they would like to connect, collaborate and innovate with their team and colleagues in a safe in-person setting.  


TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications technology company with $16 billion in annual revenue and 16 million customer connections spanning wireless, data, IP, voice, television, entertainment, video, and security. We leverage our global-leading technology and compassion to enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. In 2020, TELUS was recognized as having the fastest wireless network in the world, reinforcing our commitment to provide Canadians with access to superior technology that connects us to the people, resources and information that make our lives better. TELUS Health is Canada’s leader in digital health technology, improving access to health and wellness services and revolutionizing the flow of health information across the continuum of care. TELUS Agriculture provides innovative digital solutions throughout the agriculture value chain, supporting better food outcomes from improved agri-business data insights and processes. TELUS International (TSX and NYSE: TIXT) is a leading digital customer experience innovator that delivers next-generation AI and content management solutions for global brands across the technology and games, ecommerce and FinTech, communications and media, healthcare, travel and hospitality sectors. TELUS and TELUS International operate in 25+ countries around the world. Together, let’s make the future friendly. 

Driven by our passionate social purpose to connect all citizens for good, our deeply meaningful and enduring philosophy to give where we live has inspired TELUS, our team members and retirees to contribute more than $820 million and 1.6 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world.

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