TELUS leads the pack with fewest complaints amongst national carriers for 11th year in a row
With its Customers First approach, TELUS commits to working towards zero complaints
Vancouver – For the 11th consecutive year, TELUS leads the industry with the fewest complaints amongst national carriers as confirmed by this year’s Commission for Complaints about Telecom-Television Services (CCTS) report. TELUS’ longstanding commitment to putting their customers first continues to be reflected by this important metric, and follows their industry-leading Q3 2022 customer growth, including the addition of 347,000 total Mobile and Fixed customers and 73,000 net additions of robust wireline customers.
“The investments we make in our world-leading networks and customer service team continue to set us apart from our national peers,” said Zainul Mawji, Executive Vice-president and President of Home Solutions & Customer Excellence. “While we are proud of our longstanding leadership position, we are focused on finding ways to improve and we will not be satisfied until we receive zero complaints. I want to thank our customers for their loyalty and feedback, and our entire TELUS team who go above and beyond every single day.”
These results complement the many accolades TELUS has earned over the years for its global-leading network. Notably, in August, independent global analytics company Opensignal named TELUS Canada’s best provider for consistent mobile network quality, making TELUS the most awarded network in Canada by Opensignal for the 11th consecutive time and one of the most awarded globally. In July, US-based Ookla®recognized TELUS as the fastest mobile provider in Canada, representing the 10th consecutive time TELUS has received this award. Lastly, in June TELUS was named the fastest Internet service provider in Canada by New York-based PCMag for the third consecutive year. These acknowledgements reinforce TELUS’ leadership in offering customers the fastest, most expansive and reliable service in Canada across its wireless and PureFibre networks.