Our strong commitment to putting our customers first continues to deliver leading client loyalty results, as demonstrated by our industry-best mobile phone churn rate of 1.20 per cent in 2024. During the year, we welcomed 346,000 new mobile phone and 615,000 connected device customers, reflecting our consistency in ensuring that Canadians stay connected to what matters most. In 2024, we expanded our 5G network to reach over 87 per cent of Canada’s population, providing Canadians with the reliability, capacity, speed and low latency they need to realize positive outcomes in an increasingly digital world. Furthermore, TELUS launched Canada’s first 5G Virtualized radio access network (RAN) and Open RAN in 2024, reshaping the wireless landscape and accelerating the development of next-generation technologies.

In 2024, more than 3.4 million premises were connected directly to fibre-optic cable, enabling speeds of up to 5 gigabits, offering customers the fastest symmetrical download and upload speeds. We are also continuing to actively remove our legacy copper network, driving network efficiencies and real estate monetization opportunities. The superiority and ubiquity of our PureFibre network is an important differentiator for TELUS among our Canadian and global peer group, delivering positive operational and financial outcomes, as well as important environmental benefits. We welcomed 134,000 new internet customers and 92,000 new TV customers supported by our leading PureFibre network and unmatched bundled product offerings across mobile and home. Our Stream+ service demonstrates our ongoing dedication to innovation in the entertainment space, emerging as the world’s first provider of a bundled Netflix, Prime Video and Disney+ offering, providing valuable products and solutions to address the evolving entertainment demands of Canadians. We are Canada’s leading security and automation service provider, adding 64,000 customers. We drove further innovation with our SmartHome platform with the launch of SmartEnergy - our consumer energy management service - that can save Canadians up to 15 per cent on their energy bill, as well as HomeView, the next step in our home security automation that will allow our customers to monitor their home on our TELUS app. We continued to provide tailored next-generation solutions to businesses – including a partnership with Cisco Systems to launch new 5G capabilities in North America to serve IoT use cases for industry verticals, with a focus on connected cars, as well as unveiling the first step in a multi-year strategic partnership with WestJet that will transform the inflight experience for guests, sponsored by TELUS – advancing our goal to become the digital-first technology provider of choice within the evolving business market.

In 2024, we drove strong growth in our health business from the ongoing adoption of our unique and innovative portfolio of health and well-being offerings. We continued to leverage technological innovation, artificial intelligence (AI) and human ingenuity to enable better health outcomes and empower people to live healthier lives. We are advancing our goal to be the most trusted well-being company in the world by enabling the rapid deployment of next-generation employer digital primary and preventative health and wellness capabilities for the benefit of employees around the world. Through our diverse portfolio of health products and services, we are accelerating TELUS Health’s vision of empowering individuals, bringing together employee and family assistance programs and mental health and well-being solutions globally.

In 2024, our agriculture and consumer goods business accelerated momentum by leveraging its superior technology and products and platforms development, together with a world-class talented team. We have sharpened our focus at TELUS Agriculture & Consumer Goods, building on our differentiated capabilities and assets, to scale economically and execute on core areas of profitable growth within an exciting market. As the world evolves and socioeconomic challenges become more dynamic, we remain committed to improving food management solutions and outcomes. We are highly focused on integrating generative AI (GenAI) solutions within TELUS Agriculture & Consumer Goods, further enabling our efforts towards delivering digital insights that empower and connect our customers – from producers to consumers around the world – and improving the quality, safety, distribution and sustainability of food and consumer goods.