Corporate policies

Disclosure Policy

TELUS has developed a Policy on Corporate Disclosure and Confidentiality of Information as part of an ongoing commitment to full and fair financial disclosure, and best practices in corporate reporting and governance. This policy outlines the internal control structures TELUS has established to help team members effectively manage information while remaining compliant with all applicable legal and business requirements.

In a time when public expectations for high quality information, reporting and corporate governance have never been greater, TELUS continues to take a proactive approach to corporate disclosure. This policy is the latest in a growing number of best practices TELUS has implemented.

TELUS Code of Ethics and Conduct

The TELUS Code of Ethics and Conduct has been approved by the Board of Directors to assist TELUS team members in maintaining the highest standards of ethical conduct in the corporate and professional dealings they have with other team members, clients, shareholders and the community. The Code provides guidelines, case studies and supportive references (and the company's intranet lists subject matter experts) available to help employees and managers when faced with situations where the right ethical decision is not clear.

The TELUS EthicsLine provides further support to team members who have ethical questions/issues. Team members are invited to use the TELUS EthicsLine to ask questions, request support or make a good-faith report (often referred to as whistle-blowing) about a perceived violation of the TELUS Code of Ethics and Conduct, government law/regulation, questionable business practice or accounting/auditing matter.

TELUS e.Ethics training is annual web-enabled training for all team members to review the current TELUS Code of Ethics and Conduct and affirm that they understand their responsibilities under it.

To make a good-faith report about a perceived violation of the TELUS Code of Ethics and Conduct, government law/regulation, questionable business practice, or accounting/auditing matter, please call 1-888-265-4112 (24/7) or visit

Shareholder Engagement Policy

The Board of Directors at TELUS believes that regular communications with shareholders is an important part of creating an open and constructive dialogue. To facilitate such engagement, the Board approved this Shareholder Engagement Policy which outlines how the Board may communicate with shareholders, how shareholders can communicate with the Board, the topics that are appropriate for the Board to address, and also provides an overview of how management interacts with shareholders.

Shareholders may write to the Board or any director on Board-related topics at:
[email protected]

Insider Trading Policy

TELUS has developed a comprehensive Insider Trading Policy that formalizes and enhances our current guidelines around transactions involving TELUS securities. This policy applies to each director, officer and employee of TELUS and guides the actions of TELUS team members in the buying and selling of TELUS shares and the disclosure of material information about TELUS.

Anti-Bribery and Corruption Policy

TELUS has a long-standing commitment to integrity in business and a zero tolerance approach to bribery and corruption. TELUS team members are expected to act honestly, comply with the laws and regulations governing our business, and demonstrate the highest level of ethics and integrity in all our dealings with customers and suppliers.

The TELUS Anti-Bribery and Corruption Policy applies to all team members, including the TELUS Board, as well as all third parties engaged by TELUS. It outlines the expectations for all team members and third parties in relation to anti-bribery and corruption matters in Canada and abroad, and applies to all areas of TELUS’ business, including commercial activities in both the public and private sectors.

If you have questions about the Anti-Bribery and Corruption Policy or if you want to make a good-faith report about misconduct or a perceived violation of this Policy, please call 1-888-265-4112 (24/7) or visit