Denise Pickett
Director
Denise Pickett is President, Enterprise Shared Services, American Express, as of February 2025. She oversees key functions that are core to American Express’ operations including Global Real Estate & Workplace Experience Group, Global Supply Management, Global Security, as well as several others.
Prior thereto, she was the President of the Global Servicing Group a role she had held since 2019 and included global customer service operations. Denise has been with American Express since 1992 and has held various senior roles within the company. She served as the Country Manager for American Express Canada and as the President and CEO of Amex Bank of Canada, and subsequently held positions as the President of American Express OPEN, the small business division, President of U.S. Consumer Services, and Chief Risk Officer for American Express.
Denise served on the board of directors of the United Way of New York City for over 10 years. Her expertise and influence in the payments industry have been recognized, as she has been named one of the Most Influential Women in Payments by Payment Source.
Denise holds an MBA from the Schulich School of Business at York University and a Bachelor of Science (Honours) from the University of Toronto.