President and CEO
Darren Entwistle joined TELUS in 2000 as President and CEO, and alongside the leadership team, has guided TELUS’ evolution from a regional telephone company into a global data and wireless leader with a track record of driving world-leading results for its customers, shareholders and communities.
Since the end of 1999 through February 8, 2021, TELUS generated a total shareholder return of 600%, 327 points higher than the return for the S&P/TSX Composite Index of 273% and dramatically overshadowing the MSCI World Communication Services Index return of 56% over the same period. Moreover, over the past one, three, five, 10 and 15 years, TELUS has surpassed the TSX return by 3%, 7%, 14%, 183% and 175%, respectively. Over the course of the past 20 years, the TELUS brand has increased in value from a few hundred million dollars to $9 billion today. In addition, at the start of 2021, TELUS had an enterprise value of $55 billion – a five-fold increase since 2000 – as well as 16 million customer connections across its diverse service offerings, representing growth of 271% over the past two decades. Notably, the TELUS team has entrenched a customers first culture across the organization, which has contributed to consistently leading customer loyalty rates. The same focus has led to TELUS repeatedly earning global recognition in respect of speed, coverage and reliability for its world-leading wireless and wireline networks. The team’s commitment to championing TELUS’ social purpose has driven globally leading engagement levels, including inspiring the TELUS family to contribute $820 million and 1.6 million days of volunteerism since 2000 to create stronger communities. As a result, TELUS has been recognized as the most philanthropic company in the world, as well as the global leader in social capitalism.
Darren holds a Bachelor of Economics (Honours) from Concordia University in Montreal, an MBA (Finance) from McGill University and a Diploma in Network Engineering from the University of Toronto. He has also received Honorary Doctorates of Laws from McGill University, Concordia University, the University of Alberta and the University of Victoria, and has an Honorary Degree in Business Administration from the Northern Alberta Institute of Technology. Darren sits on the Principal’s International Advisory Board at McGill, is an Honorary Fellow of the Royal Conservatory and a Member of the Order of Canada.