Help us improve

Help us improve accessibility at TELUS

Your feedback can help us provide more accessible solutions.

At TELUS, we recognize that equal access to products, services, solutions, or environments is integral to being a leading service provider and promoting inclusion and accessibility within our workplace and the communities we serve.

It’s a major part of our Customer First ethos as we work toward delivering on our brand promise—the future is friendly®.

To support this, we are on a continuous journey to ensure that TELUS solutions are accessible to all of our customers. And we want to hear from you. If you have suggestions, compliments or complaints about accessibility at TELUS, we offer a variety of ways for you to provide feedback. Please include your name, telephone number, any alternate contact information and your questions and/or comments.

TELUS wireless products and services:

Phone: Dial *611 from your mobile handset or call toll-free 1-866-558-2273 TELUS Relay Service: Dial 711 to reach a TTY operator Online: Visit TELUS Support

Mail: TELUS Mobility Client Care 200 Consilium Place, suite 1600 Scarborough, Ontario M1H 3J3

TELUS Retail Limited (TELUS & Koodo):

Mail: TELUS Retail Limited Attention: Director, Customer Experience 25 York Street, 25th Floor Toronto, Ontario M5J 2V5

A TELUS employee will follow up and respond within five to ten business days. If you have a complaint, it will be addressed according to our standard complaint management process.

For TELUS Sourcing Solutions:

Phone: 1-855-699-0573 Email:

Mail: TELUS Sourcing Solutions – Head Office 9F, 411 - 1st Street SE Calgary, Alberta T2G 4Y5

For our other products and services:

Phone: 310-2255 (use your local area code) BC/AB customers calling from outside the province: 1-800-400-2598 QC customers calling from outside of QC: 1-877-725-7599

TELUS Relay Service: dial 711 to reach a TTY operator

Online: Visit TELUS Support

Mail: TELUS Client Care PO Box 7575 Vancouver, British Columbia V6B 8N9