Accessibility at TELUS
Accessibility for everyone
We believe accessibility is a must-have, not a nice-to-have.
Accessibility refers to the practice of designing products, services, devices, technologies, buildings and more so that all people can use and interact with them. This covers everything from web content to doorknobs to in-store experiences. At TELUS, accessibility involves providing devices with built-in accessibility features, enabling customers to use mobile phones and services easily. It also means designing our stores and self-service kiosks with accessibility in mind, and ensuring our website meets the latest accessibility standards.
Explore our approach to providing the best, and most accessible, experience possible to all customers.Our commitment to accessibility
See the plans and policies that underpin our commitment to accessibility.TELUS accessibility policies and standards
The CRTC Code was created to help wireless customers better understand their mobile plan and consumer rights. It also sets out rights for people who are deaf, deaf-blind, hard of hearing and who have a disability. These include providing versions of important documents in accessible formats, such as braille or large-print bills, as well as a special extended service trial period.
We are committed to providing:
What we're doing
Complying with the Wireless Code is just the start. Here are just a few of the practical steps we have taken to put accessibility at the centre of our Customer First approach:
Access for all
People with service animals are able to easily access TELUS public spaces.
Accessibility and diversity training
We train staff to engage with people of all abilities and disabilities, and keep them up-to-date with the latest assistive devices.
Accessible support
We provide accessible telephone support service and make sure our self-service kiosks are accessible to all.
Website accessibility
We design our website to meet or exceed the latest accessibility standards and best practices, and conduct accessibility reviews before launching any new website.
Accessible documents
We make important documents available in a variety of accessible formats.
Extended trial periods and the CRTC Wireless Code of Conduct
All customers with a disability are eligible for an extended trial period of 30 days and double the standard usage limits. We do this to give you the chance to properly test drive the service and phone to make sure it meets your needs.
Review the CRTC Wireless Code of Conduct, including information in American Sign Language (ASL) or la langue des signes québécoise (LSQ).
TELUS Accessibility Policy
Read about our commitments to accessibility and legal obligations and standards.
TELUS Multi-Year Accessibility Plan
Explore our commitments to accessibility in more detail, and see what actions we are taking to meet them.
Text with 911
Text with 911 is a free emergency texting service for deaf, hard of hearing and speech impaired customers who need to reach a 911 operator.