Providing best-in-class customer service and support
We understand what a great customer experience is. It’s not just about doing your job, it’s about making sure that the person on the other end of the phone knows you care. Most importantly, we believe every one of our more than 15.9 million customers deserves to be heard, cared about, and treated with respect. That’s how we put our customers first – one at a time, each and every day. Our approach to service is not your typical customer contact – you will connect with customers in a number of different ways including on the phone, over online chat, and through email, just to name a few. You will be empowered to provide end-to-end support, and encouraged to problem solve and take accountability for the customer experience. If you’re on board with this kind of customer experience, then this is the team for you.
What you can expect from TELUS
No one does it alone at TELUS. Our contact centre teams are small and supportive. We know that delivering incredible service requires a lot of teamwork and you can count on the experience and expertise of your teammates to keep you informed, energized, and enthusiastic. Plus, we throw a pretty good party. At TELUS, we make sure to celebrate and recognize our team members regularly.
We’re here to help
We’ve got you covered for both on-the-job training and skills development that will help you build the career you want. There are many different career paths available within our contact centres, and if you have the drive and desire to keep learning and developing, we’re here to help. Not only do we support your development, but we encourage our team members to participate in process improvement workshops, share their expertise and feedback, and help us implement their innovative ideas.
Enabling world-class support
In our world-class contact centre, our job is to provide a world-class customer experience – that means being available when customers need us. We know that it isn’t always easy, but we also want you to enjoy your job, so we’re doing what we can to make that happen. Advance schedules and the ability to trade or give away shifts are a few of the options available to you. And, there’s also our at-home-agent program, which lets certain teams and team members work from home.
Affecting our success
As part of our contact centre team, you are on the front line, helping us build and strengthen our bond with Canadians and reminding every single one of our customers why they chose TELUS in the first place. We can’t think of any other role that more directly affects the success of our business. You are the face of TELUS and the heart of our brand promise. It’s a big deal to us and, if you get that, then you should join us.