Help us improve accessibility at TELUS

Your feedback will be used to help us provide more accessible solutions.
At TELUS, we recognize that providing equal access to products, services, solutions and environments is integral to being a leading service provider. Furthermore, promoting inclusion and accessibility within our workplace and the communities we serve is a major part of our Customer First ethos as we work toward delivering on our brand promise—the future is friendly.®

To support this, we are on a continuous journey to ensure that TELUS solutions are accessible to all of our customers. And we want to hear from you. If you have suggestions, compliments or complaints about accessibility at TELUS, we offer a variety of ways for you to provide feedback.

You may provide feedback anonymously. If you would like us to get back to you regarding your feedback, please include your name, telephone number and/or any alternate contact information with your questions and/or comments.
By providing feedback, you agree to the collection, use and storage of any personal information you've provided.
Accessibility Prime:
[email protected]

For TELUS wireless products and services

From mobile handset: Dial
TELUS Relay Service: Dial
to reach a TTY operator
Online/email: Visit
TELUS Support
TELUS Mobility Client Care
200 Consilium Place, suite 1600
Scarborough, Ontario M1H 3J3

For TELUS and Koodo stores

TELUS Retail Limited
Attention: Director, Customer Experience
25 York Street, 25th Floor
Toronto, Ontario M5J 2V5
A TELUS employee will follow up and respond within 5–10 business days. If you have a complaint, it will be addressed according to our standard complaint management process.

For TELUS Employer Solutions

TELUS Employer Solutions – Head Office
9F, 411 – 1st Street
SE Calgary, Alberta T2G 4Y5

For TELUS Health & Payment Solutions

For our other products and services:

Phone: 310-2255 (use your local area code)
BC/AB customers calling from outside the province: 
QC customers calling from outside of QC: 
TELUS Relay Service: Dial
to reach a TTY operator
Online: Visit 
TELUS Support
TELUS Client Care
PO Box 7575
Vancouver, British Columbia V6B 8N9
This web page is compliant with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standards