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TELUS About

Help us improve accessibility at TELUS

Your feedback will be used to help us provide more accessible solutions.

At TELUS, we recognize that providing equal access to products, services, solutions and environments is integral to being a leading service provider. Furthermore, promoting inclusion and accessibility within our workplace and the communities we serve is a major part of our Customer First ethos as we work toward delivering on our brand promise—the future is friendly.® To support this, we are on a continuous journey to ensure that TELUS solutions are accessible to all of our customers. And we want to hear from you. If you have suggestions, compliments or complaints about accessibility at TELUS, we offer a variety of ways for you to provide feedback. You may provide feedback anonymously. If you would like us to get back to you regarding your feedback, please include your name, telephone number and/or any alternate contact information with your questions and/or comments.

For TELUS wireless products and services

From mobile handset:
Dial *611

TELUS Relay Service:
Dial 711 to reach a TTY operator

Online/email:
Visit TELUS Support

Mail:
TELUS Mobility Client Care 200 Consilium Place, suite 1600 Scarborough, Ontario M1H 3J3

For TELUS and Koodo stores

Mail:
TELUS Retail Limited Attention: Director, Customer Experience 25 York Street, 25th Floor Toronto, Ontario M5J 2V5

A TELUS employee will follow up and respond within 5–10 business days. If you have a complaint, it will be addressed according to our standard complaint management process.

For TELUS Employer Solutions

Mail:
TELUS Employer Solutions – Head Office 9F, 411 – 1st Street SE Calgary, Alberta T2G 4Y5

For TELUS Health & Payment Solutions

For our other products and services:

Phone:
 310-2255 (use your local area code)

BC/AB customers calling from outside the province: 
1-800-400-2598

QC customers calling from outside of QC: 
1-877-725-7599

TELUS Relay Service:
 Dial 711 to reach a TTY operator

Online: 
Visit TELUS Support

Mail:
TELUS Client Care PO Box 7575 Vancouver, British Columbia V6B 8N9