TELUS Accessibility Policy
Organizational commitment to accessibility
TELUS is committed to delivering on our brand promise – the Future is Friendly®. Putting our customers first is an integral part of honoring this commitment. Customer First is our foremost corporate priority and guides our efforts to become the most recommended company in the markets we serve.
As part of this, TELUS is committed to:
Ensuring that our products and services are accessible to all our customers
Ensuring our customer service policies and processes respect and promote the dignity and independence of all customers
Promoting the values of Diversity and Inclusiveness among our employees and to support a work environment where all individuals, including those with varying abilities, are treated with dignity and respect.
As part of our Customers First focus and our commitment to Diversity and Inclusiveness, we are committed to meeting the accessibility needs of persons with disabilities in a timely manner.
Legal obligations and standards
Some TELUS operations within the TELUS group of companies also have legal obligations to address accessibility issues or have standards to aspire to.
The sources of these legal obligations and standards include:
The Accessibility for Ontarians with Disabilities Act (“AODA”) and other applicable accessibility legislation in Canada
The regulations of the Canadian Radio-television and Telecommunications Commission (CRTC), including the Broadcasting and Telecommunications Regulatory Policy (CRTC 2009-430) and the Wireless Code
Web-related standards, including the Government of Canada's standards on Web Accessibility and Web Usability, and the World Wide Web Consortium’s WCAG 2.0, level AA standard
Human rights legislation.
TELUS’ accessibility strategy and Multi-Year Accessibility plan
For those TELUS operations to which AODA applies, TELUS has developed a Multi-Year Accessibility Plan to provide a catalogue of the steps that TELUS has taken to date and a road map for the steps that TELUS will take in the future to prevent and remove accessibility barriers. This Multi-Year Accessibility Plan will be reviewed regularly and at least once every 5 years.
TELUS will put into place appropriate strategies to meet the needs of people with all levels of ability. These strategies include:
Communicating with customers with varying abilities in ways that best meet their needs
Enabling persons with disabilities who use assistive devices or who are accompanied by a service animal or support person to obtain, use or benefit from TELUS’ goods and services
Incorporating accessibility criteria and features when procuring goods, services, self-service kiosks or facilities
Providing accessible websites and web content
Providing an inclusive and accessible workplace
Providing accessibility training to its employees
Meeting these commitments in a timely manner.
For more information on this Accessibility Plan, please contact: